CLARITA CARMEN BORRICO
PANGILINAN
BACOOR CITY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Branch Manger with over almost 5 years of experience in Sales. Excellent reputation for resolving problems and improving customer satisfaction. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
REP II - CSR OPS
CARDINAL HEALTH INTERNATIONAL PHILIPPINES
TAGUIG
07.2021 - Current
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Prepared variety of different written communications, reports and documents.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Branch Manager
JUMBO ELECTRONICS- OOREDOO
DOHA
10.2017 - 06.2021
- Forecasted trends and recommended improvements based on financial risk analyses.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Consulted customers to boost product sales and services.
- Resolved various issues impacting sales management and business operations.
- Boosted sales and customer loyalty through incentive programs.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Identified partnership opportunities and established favorable business connections.
- Engaged employees in business processes with positive motivational techniques.
- Maintained friendly and professional customer interactions.
- Implemented service improvements to enhance sales cycle.
Customer Service Representative
JUMBO ELECTRONICS
DOHA
02.2014 - 10.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Processed customer adjustments to maintain financial accounts.
- Collected and analyzed customer information to prepare product or service reports.
- Recorded account information to open new customer accounts.
- Recommended products to customers, thoroughly explaining details.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Trained staff on operating procedures and company services.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cashier
JUMBO ELECTRONICS
DOHA
08.2011 - 12.2013
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Tallied cash drawer at beginning and end of each work shift.
- Processed customer refunds and exchanges according to established guidelines.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Associate of Science - Computer Software Technology
DATAMEX INSTITUTE OF COMPUTER TECHNOLOGY
PARAÑAQUE CITY, PHILIPPINES 06.2003 - 04.2005
Skills
Claims reports and documentation
Pulling credit reports
Sales professional
Relationship building and management
Customer service awareness
Goals and performance
Relationship Management
Complaint resolution
Sales expertise
Administrative support
Customer assistance
Drawer management
Cash drawer management
Refund handling
Point-of-sale system operation
Reading and Watching TV
Reading and Watching TV is some of ways on relieving stress, makes me laugh and cry at the same time.
Timeline
REP II - CSR OPS
CARDINAL HEALTH INTERNATIONAL PHILIPPINES
07.2021 - Current
Branch Manager
JUMBO ELECTRONICS- OOREDOO
10.2017 - 06.2021
Customer Service Representative
JUMBO ELECTRONICS
02.2014 - 10.2017
Cashier
JUMBO ELECTRONICS
08.2011 - 12.2013
Associate of Science - Computer Software Technology
DATAMEX INSTITUTE OF COMPUTER TECHNOLOGY
06.2003 - 04.2005