CLARISSE LUBAT
Cupang Antipolo,Philippines
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Customer Service Representative
Concentrix
Quezon City, Philippines
06.2019 - 04.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer adjustments to maintain financial accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recorded account information to open new customer accounts.
- Collected and analyzed customer information to prepare product or service reports.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Sales Representative
Alorica
Quezon City, Philippines
03.2016 - 05.2019
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Travel Advisor
Teleperformance
Makati, Philippines
07.2015 - 12.2016
- made hotel reservations and collected payments to optimize trip planning.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfactionBooked transportation using booking engines and Sabre GDS, ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Attended training sessions, familiarization trips and site inspections to maintain current industry knowledge and gain insight into tourism trends.
- Resolved travel problems, processed complaints and issued refunds to maintain customer satisfaction.
- Researched cruises, airfare options and siteseeing options to best meet client expectations.
Education
Bachelor of Science - Business Administration
University of Manila
Metro Manila 06.2013 - 03.2015
Skills
- Business growth and retention
Certification
- Real Estate Virtual assistant
Real Estate Training
Real Estate
Timeline
- Real Estate Virtual assistant
06-2022
- Social Media Management
06-2022
Customer Service Representative
Concentrix
06.2019 - 04.2022
Sales Representative
Alorica
03.2016 - 05.2019
Travel Advisor
Teleperformance
07.2015 - 12.2016
Bachelor of Science - Business Administration
University of Manila
06.2013 - 03.2015
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