Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
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Clarisa Herrera

Clarisa Herrera

Technical Support Representative
Angeles City, Province of Pampanga

Summary

Detail-oriented, organized, and meticulous employee. Works at fast pace to keep up with high work concurrencies and tight deadlines. Dynamic professional with a proven track record at Exacot, enhancing customer satisfaction through expert technical support and innovative problem-solving. Skilled in analytical thinking and demonstrating a mastery level in English. Excelled in content curation at Quote Ambition, significantly improving user engagement. Enthusiastic team player ready to contribute to company success.


Overview

4
4
years of professional experience
1
1
Certification

Work History

Technical Support Representative

Exacot
01.2022 - 01.2025
  • Assisted customers with inquiries and issues effectively via live chat, email, and remote support, while consistently maintaining above-average productivity and satisfaction rates.
  • Established solid customer connections through attentive listening and understanding.
  • Documented customer interactions in detail within the case management system (Zendesk), ensuring comprehensive records were maintained for future reference.
  • Played an active role in developing troubleshooting guides and support macros, which enhanced overall efficiency.
  • Utilized excellent communication abilities to assist colleagues in group chat.
  • Exhibited exceptional problem-solving skills by identifying product flaws during beta testing.
  • Worked closely with the billing department to escalate and resolve intricate billing issues that required additional investigation.
  • Enhanced customer interactions by engaging in review meetings, providing data-driven insights and practical suggestions.
  • Promoted an innovative atmosphere by sharing thoughts and feedback during weekly team discussions.

Content Curator

Quote Ambition
05.2021 - 12.2021
  • Enhanced user experience by curating high-quality content tailored to audience preferences.
  • Successfully managed tight deadlines and shifting priorities without compromising the quality of output delivered.
  • Compiles exceptional quote collections while adhering to technical guidelines and formats to enhance search engine optimization.
  • Crafts engaging opening and closing statements.
  • Proofreads all quotes featured in the collections for accuracy.
  • Generates daily productivity reports and highlights areas for enhancement.
  • Consistently received positive feedback from internal stakeholders on the quality and relevance of curated content, resulting in increased trust and reliance on our team's expertise.

Production Controller

Invictus Food Products
11.2020 - 04.2021
  • Oversees a team of personnel involved in Production Controlling.
  • Drafts official correspondence addressing inquiries and reports from other departments.
  • Prepares requisitions for materials based on the planned production volumes and the allowances required for each item.
  • Develops systems to identify any discrepancies in goods and materials, track all losses, and trace the origin of those losses.
  • Produces precise daily, weekly, and monthly inventory reports for both finished and in-process goods.
  • Tracks the flow of transferred goods and the quantities of packaging, raw, and non-raw materials to ensure uninterrupted production.
  • Supplies all necessary documentation for the movement of goods.

Education

Bachelor of Science - Industrial Engineering

Don Honorio Ventura State University (DHVSU)
Bacolor, Province Of Pampanga, Philippines
04.2001 -

High School Diploma -

University of The Assumption (UA)
San Fernando, Province Of Pampanga, Philippines
04.2001 -

Skills

Technical support

Customer service

Analytical thinking

Remote support

Proficiency in Google Workspace and Microsoft Office

C2 (Advanced/Mastery Level) in English Grammar and Vocabulary examenglishcom

IQ Score: 125 (University Education Level)

Software

Zendesk

SnapEngage

Google Workspace

Microsoft Office

Certification

Lean Six Sigma White Belt, AskLexPH Academy

Timeline

Technical Support Representative

Exacot
01.2022 - 01.2025

Content Curator

Quote Ambition
05.2021 - 12.2021

Production Controller

Invictus Food Products
11.2020 - 04.2021

Lean Six Sigma White Belt, AskLexPH Academy

06-2020

Bachelor of Science - Industrial Engineering

Don Honorio Ventura State University (DHVSU)
04.2001 -

High School Diploma -

University of The Assumption (UA)
04.2001 -

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Clarisa HerreraTechnical Support Representative