Clarice Baldoza

●Provide general administrative support to the office staff and medical team.
● Manage the front desk, greet patients, and assist with inquiries.
● Answer and direct phone calls, handle correspondence, and manage emails.
● Schedule appointments, maintain patient records, and update the patient database.
● Assist in organizing meetings, preparing reports, and drafting memorandums.
● Handle filing, data entry, and office supply inventory management.
● Coordinate with vendors and manage office logistics as needed.
● Process patient payments and issue receipts.
● Maintain accurate daily records of financial transactions.
● Reconcile daily cash balances and ensure that all records match the system's entries.
● Coordinate with the billing department for insurance claims and patient invoices.
● Assist in preparing financial reports for management review.
● Ensure compliance with company policies and financial regulations.
● Handle patient inquiries related to billing, insurance, and appointments.
● Provide support in resolving any patient issues related to administrative tasks.
● Foster a welcoming and supportive environment for patients.
● Other tasks that may be given from time to time by her immediate supervisor.

• Center Admin will be responsible for center operations of Center. Center Admin shall ensure optimum usage of resources & operational efficiency in the dialysis center by coordinating with various functions to achieve the growth target & profitability along with focusing on internal & external customer satisfaction. Accountable for operational issues, process streamlining, billing, end to end business process handling, clinical, and manpower administration pertaining to the dialysis unit in line with company business objectives.
• DUTIES AND RESPONSIBILITIES
• Should be able to independently handle the overall administration at the dialysis centre
• Handling daily staff administration, attendance, OT & leave management
• Handling employee grievances
• Guest (patient) care session scheduling, billing, cash handling
• Handling petty cash and centre inventory, office items purchases
• Giving best guest care services
• Coordination with all the departments to ensure smooth operations
• Develop and support the diagnostic services at the centre
• Develop and support the diagnostic services at the centre
• Managing inventory by regular physical counting & cross checking with the consumption
• Managing the Front Office, Housekeeping, etc.
• Ability to handle the finances to be borne by company in as conservative manner as possible
• Ability to interact with senior leadership/clients and manage expectations effectively
• Ability to handle global or multi-location teams and customer projects
• Ability to initiate corrective actions and preventive actions to prevent future non-conformances
• Excellent interpersonal skills / ability to work with all levels in the organization
• Updates and maintains own expertise, shares this with colleagues and contribute to a positive work environment
• Responsible for maintaining proper records of service & assets as per company policy

• 1. Receiving payment (Out-patients, In-Patients)
• 2. Discharging
• 3. Typing personal data sheets
• 4. Making weekly reports of physician’s fee
• 5. Updating bills, back-up of SOA & itemized
• 6. Receiving payments & visiting consults
• 7. Receiving doctor’s fee
• 8. Computing the bills of inpatient if discharge against medical advice (DAMA)
• 9. Admitting (If HMO, call the healthcard insurance agent for verification of account)
• 10. Verifying of patients before admission in Philhealth portal or Bizbox (Print-out the PBEF,CSF, CF1, CF2 forms)

• 1. Greeting patients politely and ensuring that the appointment system is run efficiently, monitor the flow of patients to and from consulting rooms, managing queues through telephone and face to face interaction.
• 2. Maintain working knowledge of the appointment system i.e., times of all clinic, duration of appointments, knowledge of computer system, and procedures for booking routine and urgent appointments.
• 3. Receive and make calls as required. Divert calls and take messages as appropriate, recording information for doctors to action (home visits, phone calls etc)
• 4. Ensure patients are informed if the doctor is running late or called out.
• 5. Respond to all the queries and requests for assistance from patients and other visitors to the practice as appropriate.
• 6. Ensures reception areas clean and tidy.
• 7. Provide office support services in order to ensure efficiency and effectiveness.
• 8. Receive, direct and relay telephone messages.
• 9. Direct clients to the appropriate staff.
• 10. Receives all general correspondence.
• 11. Maintain the general filing system and file all correspondence.
• 12. Assist in the planning and preparation of meetings and telephone calls.
• 13. Maintain an adequate inventory of office supplies.
• 14. Monitor the use of supplies and equipment.
• 15. Coordinate the repair and maintenance of office equipment
• 16. Respond to public inquiries
• 17. Provide secretarial support
• 18. Develop and maintain a current and accurate filing system
• 19. Performs related work as required.

• 1. Monitoring of Incoming doctors (make a list)
• 2. Receiving and checking the “OPD Patient Information Sheet”
• 3. Assessing patients on their respective clinics or areas in the hospital
• 4. Answering phone calls and inquiries (Inside and Outside patients)
• 5. Encoding and monitoring of “Patient Daily Census”
• 6. Encoding and updating of Doctors Daily Attendance
• 7. Making Daily & Weekly Report

• Insurance Analyst…
• 1. Receive and check the application forms and documents coming from the branch for accuracy in terms of personal information and legality.
• 2. Ensure completeness of application forms submitted by the branch and issue Certificate of coverage. Coordinate with accounting department to get the total number of application forms to be transmitted by the branch monthly.
• 3. Ensure proper implementation of policies and procedures set by the company.
• 4. Maintain member/borrower databases along with proper filing of important documents like original certificates and application forms in a systematic order.
• 5. Submit weekly and monthly reports to HOK.
• 6. Update and inform the RGM for operation about the pending claims and needed requirements especially when the operation is getting affected
• 7. Call up and remind branches about lacking and invalid documents for the filed claim.
• 8. Assist the branch on its inquiries about the insurance policies and procedures, benefits, claims and other details about insurance.
• 9. Review documents required for claims came from the branch and guarantee its validity and completeness and transmit to Head Office Kamias for the process of benefits/claims.
• 10. Maintain insurance records, reports and files.
• 11. Maintain claim history record, transmittal slip and logbook.
• 12. Perform jobs promptly and effectively.
• Receptionist…
• 1. To answer all telephone calls using professional and courteous phone etiquette. Direct calls to appropriate personnel.
• 2. To greet clients, applicants and visitors with respect, ascertain nature of business and direct to appropriate personnel.
• 3. To assist all employees in using Bio-metrics.
• 4. Process incoming and outgoing transmittal.
• 5. Sort transmittal and disseminate to concerned employees/branch/dept.
• 6. Log transmittal and secure signature of recipient
• 7. Coordinate with branches/ department relative to your scope of work.
• 8. Performs other clerical task related to admin
• 9. To enhance the compliance of the companies policies, rules and regulations and report to immediate superior any infractions committed by any employees for issuance of corresponding penalty.
• 10. To religiously follow policies, rules and regulations of the company so as to set an example to other employees.
• 11. Keep the confidentiality of the company’s documents and trade secrets.
• 12. Promote camaraderie, enhance morale and motivate all employees, emphasize the importance of values such as honesty and loyalty to the company.
• 13. Disseminate substantial information for improvement of each department or the company as a whole.
• 14. To perform such other functions assigned by your immediate superior or president.

• 1. Counter Assistant is liable on receiving payment from the customer over the counter
• 2. Checking the receive payment by counting the money before putting on the drawer and also count the money in front of the customer when giving a change.
• 3. Transact Debit/Credit, or Installment promos
• 4. Securing the cash box and asking the customer to signed on the POS RECEIPT
• 5. In-charge in making/encoding “Order Slip” for delivery item.
• 6. In-charge in checking the bar code of the item while the promoter demo the item on customer.
• 7. Also in-charge in releasing area, check the customer “Info slip” over attached “Info Slip” on the item.

• 1. Sales Consultant is led to market the product for their income, commissions, and especially reach the team quota
• 2. Doing a field work, going to mall display –giving flyers on the hall way, promote discount.
• 3. Going to different establishment or meet high personalities to discuss your product personally.
• 4. Marketing online by posting on social media (it can help you to get more prospect clients).