CLARESSA MANUEL
Store Supervisor/Senior Barista
Manila, Metro Manila,00
Summary
Customer-focused professional with experience in retail supervision and fast-paced service environments. Skilled in addressing inquiries, managing operations, and optimizing workflows for efficiency. Seeking to apply strong communication and problem-solving abilities in a remote role that promotes collaboration and growth.
Overview
6
6
years of professional experience
Work History
Senior Barista
CMSTAR Management Inc. (Coffee Project)
12.2020 - 01.2023
- Monitored stock levels of coffee beans, cups, lids, syrups, and perishables to ensure availability for customer orders.
- Oversaw daily operations, ensuring efficient workflow and high-quality beverage productions
- Handled cash transactions and reconciled daily sales with shift reports to maintain accurate financial records.
- Created purchase orders and notified management for timely restocking of items to prevent shortages.
- Creating purchase orders or notifying management when to restock items.
- Helping management create employees' shift schedules.
- Assisted management in creating employee shift schedules to ensure adequate staffing.
Store Supervisor
CommonThread Retail Incorporation
08.2019 - 01.2020
- Monitored stock levels, generated purchase orders, validated deliveries, and planned stock replenishments to ensure optimal inventory availability.
- Reconciled cash registers and analyzed performance data to create detailed sales reports for management, aiding in informed decision-making.
- Drafted and tracked work schedules, updated employee records, and organized performance reviews to support team development and operational efficiency.
- Drafting and tracking work schedules, updating employee records and organizing performance reviews.
Shift Supervisor/ Barista Trainer
Rustan Coffee Corporation (Starbucks Philippines)
07.2017 - 06.2019
- Assessed team strengths and delegated staff to workstations, optimizing flow during peak hours.
- Guiding new hires through introductory modules, store policies, and hands-on station workflows.
- Provided immediate floor feedback and documented performance for formal evaluations with store manager, ensuring consistent team development.
- Enforcing sanitations guidelines, tracking food safety compliance, and ensuring all staff adhere to workplace safety protocols.
- Completed shift-end reports detailing daily operations and staff performance., logging equipment maintenance needs, and documenting any incident or customer complaint.
Education
Bachelor - Tourism Management
University of the East
Manila01-2017
Skills
Point-of-Sale (POS) proficiency
Sensory Evaluation
Inventory control
Staff scheduling
Time management
Team player
Timeline
Senior Barista
CMSTAR Management Inc. (Coffee Project)
12.2020 - 01.2023
Store Supervisor
CommonThread Retail Incorporation
08.2019 - 01.2020
Shift Supervisor/ Barista Trainer
Rustan Coffee Corporation (Starbucks Philippines)
07.2017 - 06.2019
Bachelor - Tourism Management
University of the East