CLARENCE LACONSAY
SUGPON, ILOCOS SUR
Summary
Dynamic and results-oriented Cooperative Secretary with a proven track record at Sugpon Multi-Purpose Cooperative. Excelled in maintaining confidentiality and enhancing business processes through exceptional office management and customer service skills. Demonstrated expertise in Microsoft Office and administrative support, significantly improving operational efficiency.
Overview
12
12
years of professional experience
Work History
Cooperative Secretary
Sugpon Multi-Purpose Cooperative
02.2013 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
- Assisted in preparing detailed reports for management, enabling informed decision-making.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
Education
Bachelor of Arts - Mass Communications
University of Northern Philippines
Vigan, Province Of Ilocos Sur, Philippines03-2011
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Keyboarding skills
- File management
- Document preparation
- Schedule management
- Report writing
- Spreadsheet management
- Record preparation
- Inter-office communications
- Minute taking
- Meeting coordination
- [Software] expertise
- Letter writing
- Fast learner
- Multitasking and time management
- Microsoft office
- Recordkeeping
- Documentation and recordkeeping
- Excel spreadsheets
- Office management
- Administrative support
Timeline
Cooperative Secretary
Sugpon Multi-Purpose Cooperative
02.2013 - Current
Bachelor of Arts - Mass Communications
University of Northern Philippines
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