Making strategies for business which creates customer satisfaction
CLARENCE DE GUZMAN BAUTISTA
Student Records Assistant
Pasay City,Metro Manila
Summary
To succeed in an environment of development and excellence which provides opportunity for professional challenges in innovative ways and self-development which helps me to achieve personal as well as organization goals. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in every endeavor.Experienced Student Records Assistant as well as Sales Person with over nine years of experience in Academe and extra job for business. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
4
4
Languages
17
17
years of post-secondary education
9
9
years of professional experience
Work History
Student Records Assistant
Centro Escolar University
Manila, National Capital Region
07.2012 - Current
- Verifying Education Request of the Alumni by the different companies locally and in abroad.
- Monitoring Alumni Discounts for students whose Parents are an Alumni and students in a second-degree program.
- Providing different innovation (forms and procedures for the improvement of the process).
- Overall Data and Document Custodian since 2017.
- Handles Data and Document Custodians of CEU Manila, Makati and Malolos.
- Updating all the manual procedures and forms of the processes of the 3 branches.
- Leading the group for the preparation of documents for both internal and external Audit (ISO, SGS, etc).
- Member of Internal Quality Audit since 2018.
- Auditing different departments for the preparation for their external Audit.
- For extracurricular activities, accepting as Chair for different Committees for a specific program.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Monitored all company inventory to ensure stock levels were updated.
- Created plans and communicated deadlines to ensure projects were completed on time.
Sales Representative
Greenhorn Creative Petfood Distribution
Pasay, Metro Manila
03.2012 - 06.2012
- Developed and delivered engaging sales presentations to convey product benefits.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Marketing Assistant
Silvergate Realty Development Corporation
Cogeo, Marikina
11.2011 - 02.2012
- Worked as an assistant to the Marketing Officer who receives the payments of the buyers, assist the buyers and agents.
- Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
- Compiled product, market and customer data to forecast accurate sales and profit projections.
Education
MBA - Business Administration
CENTRO ESCOLAR UNIVERSITY
Mendiola, Manila 06.2013 - 04.2017
BSBA - Marketing Management
CENTRO ESCOLAR UNIVERSITY
06.2008 - 04.2012
High School Diploma -
St. Francis High School
Munting Bayan, Sariaya, Quezon Province 06.2004 - 04.2008
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Sariaya East Central Main Elementary School
06.1998 - 04.2004
Skills
Motivated self-starter who works effectively in a variety of different situations and can adapt to changes
Accomplishments
- April 16, 2021 Data and Document Custodian Orientation/Re-OrientationZoom.
- September 22, 2020 Data and Document Custodian Orientation/Re-OrientationZoom.
- August 14, 2018 ISO 9001:2015 and Internal Quality Audit (IQA) Orientation/Re-OrientationCEU Manila Campus.
- April 4, 2018 Conference on UMAP as a Platform for Academic Mobility: Home Based Internationalization, December 13, 2014 Chairman of the Invitation/Certificates Committee “Identification, Assessment & Strategies of Risk Management” LAH Seminar Room 2 & 3.
- Forum Attended: March 6, 2017 Oral Presentation, Fortifying Integrity in Scientific Research Research Title, Customer Satisfaction in Mendiola Consortium Academic Institution: Correlate Between Employees’ Qualifications and Competence Auditorium, Centro Escolar University, Mendiola, Manila
Additional Information
- July 17, 2019, Non-Teaching Employee of the Year
- September 1, 2017 - Latest, Overall Data and Document Custodian
- August 14, 2018 – Latest, Internal Quality Auditor (IQA) School Year 2018-2019
- July 17, 2018, Co-Chair, Evaluation Committee Quality Awards 2018, Centro Escolar University
- July 17, 2018, Finalist in the Search for the Non-Teaching Employee of the Year (Non-Supervisory) School Year 2017-2018
- March 2018 , Overall Chairman, Diploma Graduation 2018, Centro Escolar University
- September 11, 2017, Overall Chairman, Parent Awardees “Loyalty Day 2017”, Centro Escolar University, Manila
- April 2012, Awardee of the Security Bank Top Graduate in the Field of Business Administration, 2012.
- April 2012, Awardee of the Philippine Marketing Association (PMA) Meritorious Performance in Marketing Management
- 2010 – 2011, Dean’s Lister.
- 2010 – 2011, Auditor Centro Escolar Marketing Society (CEMARS).
- 2008, 3rd Placer Marketing Quiz Bee
Interests
Improving and thinking innovative processes in a specific work
Timeline
MBA - Business Administration
CENTRO ESCOLAR UNIVERSITY
06.2013 - 04.2017
Student Records Assistant
Centro Escolar University
07.2012 - Current
Sales Representative
Greenhorn Creative Petfood Distribution
03.2012 - 06.2012
Marketing Assistant
Silvergate Realty Development Corporation
11.2011 - 02.2012
BSBA - Marketing Management
CENTRO ESCOLAR UNIVERSITY
06.2008 - 04.2012
High School Diploma -
St. Francis High School
06.2004 - 04.2008
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Sariaya East Central Main Elementary School
06.1998 - 04.2004
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