Claire Eunice S. Palma
City Of San Fernando, Pampanga
Overview
2
2
years of professional experience
1
1
Certification
Work History
Medical Information Specialist
Thermo Fisher Scientific
03.2023 - Current
- Identifies, records, and triages the intake adverse events and product complaints received via phone or alternate channels such as email, voicemail, and fax, and ensuring timely follow-up.
- Act as Point of Contact in Customer Assistance Specialist role, responsible for triaging adverse events and product complaints received through alternate channels, ensuring accurate and timely processing of cases. Conducted end-of-day reviews to verify that all cases were accurately triaged.
- Delivers exceptional customer service while adhering to organizational, client and regulatory requirements. Maintained a 96% Quality Score and 100% Survey Score from June 2023 to December 2024.
- Provided training sessions for 5+ new hires across several batches from May - July 2024, enhancing their understanding of departmental workflows and best practices while adhering to client-specific guidelines and approved resources.
- Coached existing non-alternate channel trained hires on voicemail, email, fax triaging processes, and fulfillment procedure, including appropriate notification to client business partners of confirmation of receipt.
Supervising Medical Technologist
TwoAid Medical Clinic and Laboratory
01.2025 - Current
- Oversee daily laboratory operations, and providing strong leadership skills.
- Assist in managing laboratory resources, equipment, and supplies. Ensuring efficient workflow and optimal utilization of laboratory resources.
- Establish and enforce laboratory policies and procedures to ensure consistent and high-quality laboratory practices.
- Ensure accurate and timely reporting of results to healthcare providers for diagnostic and treatment purposes.
- Performs wide range of laboratory tests and analyses, including hematology, immunology, and clinical chemistry, utilizing both automated and manual techniques, ensuring precision and accuracy in all results.
- Participate in strategic planning and decision-making processes to support growth and development of laboratory services.
- Employed microscopic techniques to collect and study blood samples to determine number of cells, morphology, and blood group, assessing compatibility for transfusion purposes.
- Increased efficiency by troubleshooting equipment malfunctions and performing routine maintenance tasks as needed.
Reliever Medical Technologist
One Medic
06.2024 - 09.2024
- Followed laboratory protocols for specimen processing, analysis, and results reporting.
- Enhanced patient care by accurately performing and interpreting laboratory tests in hematology, chemistry, microbiology, and blood bank departments.
- Conducted routine quality control checks on laboratory equipment and testing procedures to ensure accuracy and reliability of results, maintaining compliance with regulatory standards.
Education
Bachelor of Science - Medical Technology
Far Eastern University
Manila12-2022
Skills
- Drug safety monitoring
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Quality control
- Equipment testing and calibration
- Specimen collection and processing
- Specimen testing and analysis
- Quality assurance
- Critical thinking
- Detail-oriented
Certification
- Registered Medical Technologist, Professional Regulation Commission
- Certified Drug Test Analyst, National Reference Laboratory – East Avenue Medical Center
Affiliations
- Philippine Association of Medical Technologists (PAMET)
Professional Development
- Manual of Operations for Screening Drug Testing Laboratories, National Reference Laboratory – East Avenue Medical Center, 2024
- Master of Legal Studies - Juris Doctor, Major in Human Resource Management, Bulacan State University, 2024
- Microsoft Excel Training, Thermo Fisher Scientific, Taguig, Metro Manila
- Research: An Alternative Career Route for Medical Technologists, Far Eastern University Manila, 2022
- Medical Technologist in Teaching Profession, Far Eastern University Manila, 2022
- Infection Control Certification Course, Manila Central University Hospital, 2022
Timeline
Supervising Medical Technologist
TwoAid Medical Clinic and Laboratory
01.2025 - Current
Reliever Medical Technologist
One Medic
06.2024 - 09.2024
Medical Information Specialist
Thermo Fisher Scientific
03.2023 - Current
Bachelor of Science - Medical Technology
Far Eastern University
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