Claire Valiente
Tarlac City
Summary
Dedicated and versatile Administrative Assistant with specialized experienced across multiple domains, delivering results-driven administrative support to busy executives and business owners. Recognized for strong organizational skills, attention to detail, and the ability to manage priorities efficiently while ensuring seamless business operations.
Overview
12
12
years of professional experience
Work History
Technical Advisor
Concentrix
10.2016 - 01.2026
- Provide technical support for TV and internet services
- Diagnose and resolve connectivity issues, signal problems, and equipment malfunctions
- Provided step-by-step guidance to customers for effective device and internet setup and configuration
- Coordinated service call scheduling and appointment management processes
- Maintain accurate records of customer interactions and technical resolutions
Customer Support Specialist
Sutherland Global Service
10.2013 - 09.2016
- Managed front line interactions to address billing inquiries and ensure prompt resolution of disputes.
- Processed payments, set up auto-pay arrangements, and established payment plans
- Identified customer needs and successfully launched new services, resulting in the creation of accounts that met sales objectives.
- Achieved sales targets through upselling premium channels, higher internet speeds, and value added services
- Handled new service activations and account modifications
- Updated CRM and billing systems with detailed records of customer interactions for improved tracking and support.
Education
Bachelor of Science - Hotel And Restaurant Management
UB
BAGUIOSkills
- Executive Calendar and Schedule Management
- Administrative Support
- Technical operations management
- Data Analysis
- Content Creation and Copywriting
- Multitasking in Fast-Paced Environments
- Payment Processing and Account Reconciliation
- Compliance and Data Privacy Awareness
Timeline
Technical Advisor
Concentrix
10.2016 - 01.2026
Customer Support Specialist
Sutherland Global Service
10.2013 - 09.2016
Bachelor of Science - Hotel And Restaurant Management
UB