To join business organization that can utilize my strong sense of responsibility, absolute commitment to work and positive attitudes towards work and fellowmen.
Overview
1
1
year of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REPRESENTATIVE
AIRTROPOLIS CONSOLIDATOR PHILIPPINES INC.
Pasay City
02.2024 - Current
Dealing with customers, resolves customer requests, questions and complaints
Answering emails and writing to customers
Update the customers on the status of their shipments through e-mail or phone
Serves as liaison between the customer and various departments
Telemarketing
Maintains rate records, prepares reports and related clerical duties
Other tasks that assign by management from time to time
Accounts Handle : Domestic, Import and Export (Air & Sea)
Import Manifest (Air & Sea)
Customer Service Assistant
PROZONE XPRESS LOGISTICS INC
Paranaque
02.2024 - Current
Responsible for inquiring about standard and special rates, charges from overseas agents, carriers, brokers, truckers, and consolidators.
Prepares and sends out proposals to clients with parameters, and organizes the adequate follow-up.
Shipment coordination, booking with clients, overseas agents, co-loaders, carriers, and brokers. Ensures that proper endorsement and shipment coordination are done with the operations department.
Ensures adequate action and reports on complaints of customers.
Secures all necessary information and documents from customers to assess creditworthiness.
Proper maintenance and filing of clients' records.
Telesales for moving and non-moving accounts.
Generates and sends out qualified sales leads.
Education
Bachelor of Science - Business Management (Major in Operation)
STI College Parañaque
Parañaque City
04-2017
Skills
Computer literate
Good in oral and written communication
Competent
Hard working
Goal oriented
Responsible
Reliable
Certification
I hereby certify that the information above is true and correct to the best of my knowledge and belief.
References
Aira Keeshia S. Jovellana, Airtropolis Consolidators Phils Inc, Customer Service Manager, 09992233252
Mary Jane Raro, Airtropolis Consolidators Phils Inc, Customer Service Supervisor, 09177083720
Ojtexperience
Esgana-Codiñera Accounting Services, 21 rd. 12A UPS 5 Sucat, Parañaque City, NCR, Joanna C. Lumbo, General Manager, 829-1961
CEVA Logistics Philippines Inc., CEVA Bldg., Pascor Dr., Cor. Johann St. Ibayo, Sto. Niño, Parañaque City, NCR, Ma. Margarita Retardo, HR Officer, 852-4631