CLAIRE M. GUMAPAC
Parañaque City
Summary
To join business organization that can utilize my strong sense of responsibility, absolute commitment to work and positive attitudes towards work and fellowmen.
Overview
1
1
year of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REPRESENTATIVE
AIRTROPOLIS CONSOLIDATOR PHILIPPINES INC.
Pasay City
02.2024 - Current
- Dealing with customers, resolves customer requests, questions and complaints
- Answering emails and writing to customers
- Update the customers on the status of their shipments through e-mail or phone
- Serves as liaison between the customer and various departments
- Telemarketing
- Maintains rate records, prepares reports and related clerical duties
- Other tasks that assign by management from time to time
- Accounts Handle : Domestic, Import and Export (Air & Sea)
- Import Manifest (Air & Sea)
Customer Service Assistant
PROZONE XPRESS LOGISTICS INC
Paranaque
02.2024 - Current
- Responsible for inquiring about standard and special rates, charges from overseas agents, carriers, brokers, truckers, and consolidators.
- Prepares and sends out proposals to clients with parameters, and organizes the adequate follow-up.
- Shipment coordination, booking with clients, overseas agents, co-loaders, carriers, and brokers. Ensures that proper endorsement and shipment coordination are done with the operations department.
- Ensures adequate action and reports on complaints of customers.
- Secures all necessary information and documents from customers to assess creditworthiness.
- Proper maintenance and filing of clients' records.
- Telesales for moving and non-moving accounts.
- Generates and sends out qualified sales leads.
Education
Bachelor of Science - Business Management (Major in Operation)
STI College Parañaque
Parañaque City04-2017
Skills
- Computer literate
- Good in oral and written communication
- Competent
- Hard working
- Goal oriented
- Responsible
- Reliable
Certification
I hereby certify that the information above is true and correct to the best of my knowledge and belief.
References
- Aira Keeshia S. Jovellana, Airtropolis Consolidators Phils Inc, Customer Service Manager, 09992233252
- Mary Jane Raro, Airtropolis Consolidators Phils Inc, Customer Service Supervisor, 09177083720
Ojtexperience
- Esgana-Codiñera Accounting Services, 21 rd. 12A UPS 5 Sucat, Parañaque City, NCR, Joanna C. Lumbo, General Manager, 829-1961
- CEVA Logistics Philippines Inc., CEVA Bldg., Pascor Dr., Cor. Johann St. Ibayo, Sto. Niño, Parañaque City, NCR, Ma. Margarita Retardo, HR Officer, 852-4631
Personal Information
- Age: 27
- Citizenship: Filipino
- Emergency Contact: Josua Olimberio, +639194603263, Husband
- Date of Birth: 01/09/97
- Marital Status: Married
Timeline
CUSTOMER SERVICE REPRESENTATIVE
AIRTROPOLIS CONSOLIDATOR PHILIPPINES INC.
02.2024 - Current
Customer Service Assistant
PROZONE XPRESS LOGISTICS INC
02.2024 - Current
Bachelor of Science - Business Management (Major in Operation)
STI College Parañaque
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