Summary
Overview
Work History
Education
Skills
Certification
References
Ojtexperience
Personal Information
Timeline
Generic
CLAIRE M. GUMAPAC

CLAIRE M. GUMAPAC

Parañaque City

Summary

To join business organization that can utilize my strong sense of responsibility, absolute commitment to work and positive attitudes towards work and fellowmen.

Overview

1
1
year of professional experience
1
1
Certification

Work History

CUSTOMER SERVICE REPRESENTATIVE

AIRTROPOLIS CONSOLIDATOR PHILIPPINES INC.
Pasay City
02.2024 - Current
  • Dealing with customers, resolves customer requests, questions and complaints
  • Answering emails and writing to customers
  • Update the customers on the status of their shipments through e-mail or phone
  • Serves as liaison between the customer and various departments
  • Telemarketing
  • Maintains rate records, prepares reports and related clerical duties
  • Other tasks that assign by management from time to time
  • Accounts Handle : Domestic, Import and Export (Air & Sea)
  • Import Manifest (Air & Sea)

Customer Service Assistant

PROZONE XPRESS LOGISTICS INC
Paranaque
02.2024 - Current
  • Responsible for inquiring about standard and special rates, charges from overseas agents, carriers, brokers, truckers, and consolidators.
  • Prepares and sends out proposals to clients with parameters, and organizes the adequate follow-up.
  • Shipment coordination, booking with clients, overseas agents, co-loaders, carriers, and brokers. Ensures that proper endorsement and shipment coordination are done with the operations department.
  • Ensures adequate action and reports on complaints of customers.
  • Secures all necessary information and documents from customers to assess creditworthiness.
  • Proper maintenance and filing of clients' records.
  • Telesales for moving and non-moving accounts.
  • Generates and sends out qualified sales leads.

Education

Bachelor of Science - Business Management (Major in Operation)

STI College Parañaque
Parañaque City
04-2017

Skills

  • Computer literate
  • Good in oral and written communication
  • Competent
  • Hard working
  • Goal oriented
  • Responsible
  • Reliable

Certification

I hereby certify that the information above is true and correct to the best of my knowledge and belief.

References

  • Aira Keeshia S. Jovellana, Airtropolis Consolidators Phils Inc, Customer Service Manager, 09992233252
  • Mary Jane Raro, Airtropolis Consolidators Phils Inc, Customer Service Supervisor, 09177083720

Ojtexperience

  • Esgana-Codiñera Accounting Services, 21 rd. 12A UPS 5 Sucat, Parañaque City, NCR, Joanna C. Lumbo, General Manager, 829-1961
  • CEVA Logistics Philippines Inc., CEVA Bldg., Pascor Dr., Cor. Johann St. Ibayo, Sto. Niño, Parañaque City, NCR, Ma. Margarita Retardo, HR Officer, 852-4631

Personal Information

  • Age: 27
  • Citizenship: Filipino
  • Emergency Contact: Josua Olimberio, +639194603263, Husband
  • Date of Birth: 01/09/97
  • Marital Status: Married

Timeline

CUSTOMER SERVICE REPRESENTATIVE

AIRTROPOLIS CONSOLIDATOR PHILIPPINES INC.
02.2024 - Current

Customer Service Assistant

PROZONE XPRESS LOGISTICS INC
02.2024 - Current

I hereby certify that the information above is true and correct to the best of my knowledge and belief.

Bachelor of Science - Business Management (Major in Operation)

STI College Parañaque
CLAIRE M. GUMAPAC