Claire Codera
Virtual Assistant| Customer Service
Consolacion
Summary
Personable and dedicated Customer Service Representative with extensive experience in BPO industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializing in quality, speed and process optimization. Articulate, enthusiastic and results-orientated with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Virtual Assistant
Bojano Homes
07.2024 - 09.2024
- Serve as the primary guest contact across platforms like Airbnb and VRBO, addressing inquiries, managing bookings, and swiftly resolving guest concerns.
- Collaborate with cleaning and maintenance teams to ensure properties listed on Airbnb and VRBO are well-prepared and consistently maintained for guests.
- Professionally manage property listings through the creation, updating, and enhancement of descriptions, photos, and pricing strategies across all platforms.
- Diligently monitor and respond to guest feedback and reviews, ensuring timely resolutions and fostering high levels of guest satisfaction while maintaining an exemplary host rating.
Support Ambassador
TDCX
3 2023 - 07.2024
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Handled high-volume telephone calls, chats and emails to address and resolve customer queries.
- Processed refunds, exchanges and service requests for customers.
Customer Service Representative
Sykes Asia Inc.
05.2021 - 03.2023
- Assisted customers with product-related questions, feedback and complaints.
- Reserved tickets, handling accommodations and rental transportation to accommodate needs of customers.
Data Entry Clerk
Innodata Knowledge Services Inc.
03.2020 - 03.2021
- Scanned documentation and entered into database to maintain accurate records.
- Created and maintained spreadsheets using Excel. Examined data to detect and rectify deficiencies or errors.
- Transferred data from paper formats into database systems to keep digital formats.
Sales Assistant
Gaisano Grand
07.2019 - 01.2020
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
Education
Senior High School - Information Communication Technology
Informatics College
Secondary -
Consolacion National High School (Day- Class)
Primary -
Nangka Elementary School
Skills
Customer service
Computer Literate
Ability to analyze data for inconsistencies
Written and Verbal communication skills
Multi-tasking
Timeline
Virtual Assistant
Bojano Homes
07.2024 - 09.2024
Customer Service Representative
Sykes Asia Inc.
05.2021 - 03.2023
Data Entry Clerk
Innodata Knowledge Services Inc.
03.2020 - 03.2021
Sales Assistant
Gaisano Grand
07.2019 - 01.2020
Support Ambassador
TDCX
3 2023 - 07.2024
Senior High School - Information Communication Technology
Informatics College
Secondary -
Consolacion National High School (Day- Class)
Primary -
Nangka Elementary School
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