Summary
Overview
Work History
Education
Skills
Interests
Accomplishments
Timeline
Hi, I’m

Claire Amistoso

Experienced CSR And Content Moderator
Mandaluyong City, Metro Manila
Claire Amistoso

Summary

Knowledgeable and dedicated customer service professional with extensive experience in BPO industry and Content Moderation. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction, quality output, excellent results and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for noble work, developing relationships, cultivating partnerships and growing businesses.

Overview

5
years of professional experience

Work History

TaskUs

Customer Service Representative
10.2023 - 02.2024

Job overview

  • Answering inquiries of customers and providing efficient and effective solutions to problems via calls, emails and live chats.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Enshored

Quality Analyst
09.2021 - 08.2023

Job overview

  • Reviews content moderated by content moderators and audit their output to ensure quality and efficiency.
  • Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
  • Ensured compliance with regulatory requirements by meticulously reviewing documentation and maintaining accurate records.
  • Strengthened internal communication channels through regular meetings with stakeholders across departments, facilitating seamless information exchange related to quality assurance efforts.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Administered more than a hundred internal quality audits everyday and assessed results to inform corrective action measures.
  • Conducts meetings and trainings for the team's continuous improvements and progress.

Concentrix

Advisors, Sales 1.
02.2020 - 09.2020

Job overview

  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Finding needs and formulating solutions of customers to increase sales and deals for the business.

Acadsoc

ESL Teacher
05.2019 - 01.2020

Job overview

  • Adapted instructional methods according to each student''s distinct learning style, resulting in increased confidence and improved performance on assignments.
  • Collaborated with colleagues to design interdisciplinary lesson plans that incorporated elements from various subjects into the ESL curriculum.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Developed a welcoming classroom environment that encouraged cultural exchange between students from diverse backgrounds, fostering mutual understanding and respect among classmates.
  • Increased student proficiency in English by creating engaging and interactive classroom activities.
  • Educated students in basics of English grammar and conversational speaking.

Education

Rizal Technological University
Boni Avenue, Mandaluyong City.

No Degree from B.S Statistics
04.2001

University Overview

Highway Hills Integrated School
Calbayog St, Mandaluyong City

High School Diploma
04.2001

University Overview

Skills

  • Call center experience
  • undefined

    Interests

    Creative writing

    Social Media management

    Arts and crafts

    Accomplishments

    Accomplishments
    • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
    • Consecutively top agent of the month 2022
    • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
    • Certificate of English for Kids training June 2019

    Timeline

    Customer Service Representative
    TaskUs
    10.2023 - 02.2024
    Quality Analyst
    Enshored
    09.2021 - 08.2023
    Advisors, Sales 1.
    Concentrix
    02.2020 - 09.2020
    ESL Teacher
    Acadsoc
    05.2019 - 01.2020
    Rizal Technological University
    No Degree from B.S Statistics
    04.2001
    Highway Hills Integrated School
    High School Diploma
    04.2001
    Claire AmistosoExperienced CSR And Content Moderator