CJ ERASTAIN M. MENESES
CEEJ
Silay City
Summary
To continue my career with an organization that will utilize my skills to benefit mutual growth, success and offers a greater challenge, increased benefits for my family, and the opportunity to help the company advance efficiently and productively.
Technical support professional with proven background in resolving complex technical issues and providing excellent customer service. Known for strong team collaboration and adaptability in dynamic environments. Skilled in troubleshooting and customer relationship management.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
6
6
years of professional experience
2015
2015
years of post-secondary education
Work History
Technical Support Representative
Concentrix / Comcast
Bacolod City
02.2019 - 05.2022
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
Customer Service Representative
Transcom Bacolod / Comcast
Bacolod City
07.2018 - 12.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Chat Support Representative
Focus Direct Inc.
Bacolod City
02.2016 - 05.2018
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Exceeded established KPIs related to response time, resolution rate, and overall quality scores in chat support metrics.
- Achieved high levels of customer satisfaction by consistently meeting or exceeding response time targets.
Education
Bachelor of Science - Information Technology
STI College
Bacolod City, Province Of Negros Occidental, Philippines 04.2014 - 01.2015
University of St. La Salle - Integrated School
Bacolod City, Province Of Negros Occidental, Philippines01-2014
Ateneo De Zamboanga University
Zamboanga City, Province Of Zamboanga Del Sur, PhilippinesSkills
Superb written and oral communication skills
Enthusiastic learner
Highly responsible and reliable
Upbeat, friendly and positive
Knows how to handle and deal with individuals of different personalities
undefinedPersonal Information
- Age: 27
- Date of Birth: 01/22/98
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
- Place of Birth: Las Piñas
Timeline
Technical Support Representative
Concentrix / Comcast
02.2019 - 05.2022
Customer Service Representative
Transcom Bacolod / Comcast
07.2018 - 12.2018
Chat Support Representative
Focus Direct Inc.
02.2016 - 05.2018
Bachelor of Science - Information Technology
STI College
04.2014 - 01.2015
University of St. La Salle - Integrated School
Ateneo De Zamboanga University
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