Zendesk
CJ Yanzon
Customer Service Expert Credit Repair Sales Closer
Davao
Summary
Seeking a challenging position in a reputed organization where I can learn new skills, expand my knowledge, and leverage my learnings. To get an opportunity where I can make the best of my potential and contribute to the organization's growth.
Overview
11
11
years of professional experience
10
10
years of post-secondary education
Work History
E-Commerce Customer Service Expert
Seat Covers Solutions
07.2023 - 01.2024
- Provide prompt and courteous responses to customer inquiries and issues.
- Process and manage customer orders, including order entry, tracking, and issue resolution.
- Collaborate with other departments to address product defects, shipping delays, or other concerns.
- Manage the returns process, including issuing return authorizations and processing refunds.
- Communicate proactively with customers about order status, delays, or other relevant information.
Credit Repair Inside Sales Closer
Credit Guys LLC
06.2022 - 12.2023
- Proven experience as an inside sales closer in the credit repair services industry.
- Excellent communication and negotiation skills.
- Results-driven with a track record of meeting or exceeding sales targets.
- Familiarity with CRM software and sales tools.
- Ability to work in a fast-paced and dynamic sales environment.
- Understanding of credit reporting, credit scores, and credit repair processes.
E-Commerce Email Customer Support
Spoused
06.2023 - 12.2023
- Process and manage customer orders, including order entry, tracking, and issue resolution.
- Coordinate with the logistics team to ensure timely and accurate order fulfillment.
- Provide prompt and courteous responses to customer inquiries and issues.
- Maintain organized and detailed records of customer interactions.
Business Food Chain Owner
Cj Food Kiosk
06.2020 - 07.2023
- Develop and implement overall business strategy for the food chain.
- Ensure compliance with health and safety regulations.
- Monitor financial performance and implement cost-effective measures.
- Develop marketing strategies to promote the food chain.
- Establish and enforce quality control standards for food preparation.
- Implement initiatives to enhance the customer experience.
- Foster a positive and collaborative work environment.
- Stay informed about food industry regulations and compliance standards.
E-Commerce Customer Service Manager
Gain The Edge
11.2022 - 05.2023
- Manage and lead the E-Commerce customer service team to ensure high-quality service delivery.
- Oversee day-to-day customer service operations for online platforms.
- Handle customer inquiries, complaints, and issues promptly and effectively.
- Collaborate with other departments, such as marketing and sales, to enhance the customer experience.
- Train and mentor customer service representatives to improve skills and efficiency.
- Analyze data and generate reports on customer service performance.
Email Customer Support
Clear Minds Hypnotherapy
11.2022 - 06.2023
- Works with clients who have complaints, orders, or require information about products/services purchased from the organization.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Communicating with customers through various channels.
- Ensure customer satisfaction and provide professional customer support.
IT/Technical Support
Dialpad Inc.
11.2018 - 06.2022
- Assists users through Phone, Chat, Email or tickets raised via Portal following proper Incident Management processes and procedures.
- Log, validate and diagnose user issues, on the full range of products and applications used.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Increased customer satisfaction by resolving issues
Vendor Relations Specialist
SPI Global
02.2016 - 08.2016
- Responsible for maintaining and developing relationships with the company's vendors
- We work to ensure that the company gets the best possible terms from its vendors, including the best prices, quality, and service
- Collected, arranged, and input information into the database system
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Fraud Prevention Specialist
Teleperformance
07.2015 - 07.2016
- Reviewing and monitoring business transactions to ensure accuracy and thwart off fraudulent activities
- Reviewed reports and individual transactions that appeared suspicious to uncover possible fraudulent activity
- Gathered evidence, which included recorded and written statements, financial documentation, and audio materials for examination
- Contacted customers directly to notify them of fraudulent activity and minimize impacts.
Telecom Technical Support
Qualfon Inc.
02.2013 - 09.2014
- Identifies, investigates, and resolves users problems with computer software and hardware
- Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Education
High School -
Foundation University High School
06.2003 - 03.2007
BSBA Major in Marketing Management -
Universidad De Manila
07.2007 - 04.2013
Skills
Escalation Management
CRM Software
Live Chat Support
Complaint Resolution
Closing Techniques
Building Rapport
Product Knowledge
Shipping Procedures Understanding
Problem-Solving
Customer Service
Fast Learner
Payment Processing
Help Desk Support
References
- Jerico Mendoza, 0968-078-7859, Team Lead, Dialpad Inc.
- April Mae Batalan, 0935-665-9818, Team Lead, SPI Global
Software
Freshdesk
Gorgias
Intercom
Live agent
Dialpad
Shopify
Closeio
Slack
Credit Repair Cloud
Authorizenet
Google Docs
Timeline
E-Commerce Customer Service Expert
Seat Covers Solutions
07.2023 - 01.2024
E-Commerce Email Customer Support
Spoused
06.2023 - 12.2023
E-Commerce Customer Service Manager
Gain The Edge
11.2022 - 05.2023
Email Customer Support
Clear Minds Hypnotherapy
11.2022 - 06.2023
Credit Repair Inside Sales Closer
Credit Guys LLC
06.2022 - 12.2023
Business Food Chain Owner
Cj Food Kiosk
06.2020 - 07.2023
IT/Technical Support
Dialpad Inc.
11.2018 - 06.2022
Vendor Relations Specialist
SPI Global
02.2016 - 08.2016
Fraud Prevention Specialist
Teleperformance
07.2015 - 07.2016
Telecom Technical Support
Qualfon Inc.
02.2013 - 09.2014
BSBA Major in Marketing Management -
Universidad De Manila
07.2007 - 04.2013
High School -
Foundation University High School
06.2003 - 03.2007