Hi, I’m
CRISTELLE JOY BONDOC
Tarlac City
Summary
I am a hard working and honest individual. I am always willing to learn new skills. I am able to work independently in busy environment and also within a team setting. I am adaptable to all challenging situations. I can do multi-tasking. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
years of professional experience
Work History
TASKUS
CUSTOMER SERVICE REPRESENTATIVE
11.2019 - Current
Job overview
- Answering general queries.
- Providing technical assistance like basic trouble shooting.
- Calculate billing charges and payments.
- Tracking calls.
- Handling requests for activations and upgrades of their plans.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and how they can sign up, improving overall user experience.
VXI CLARK
CUSTOMER SERVICE REPRESENTATIVE
08.2019 - 09.2019
Job overview
- Handled inbound and outbound calls.
- Answering General queries about our service and company.
- Responsible for Bills & Payments.
- Educated customers about billing, payment processing and support policies and procedures.
- Educated customers about available services, promotions, or discounts; up-selling products when appropriate.
- Provided product knowledge assistance to customers, guiding them towards informed purchasing decisions based on their specific needs.
Education
Central Luzon Doctors' Hospital - Educational Institution
Bachelor of Science in BA major in Human Resources Devt
12.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Complaint Handling
- Building rapport
- Dispute Resolution
- Conflict Resolution
Languages
English
Filipino
References
- Paolo Belnas, Team Leader - TASKUS, Clark, +63 949 634 7584, belnaspaolo01@gmail.com
- Ricard Emilio, CSR - TASKUS, Clark, +63 966 264 8345, draciroilime@gmail.com
Timeline
CUSTOMER SERVICE REPRESENTATIVE
TASKUS
11.2019 - Current
CUSTOMER SERVICE REPRESENTATIVE
VXI CLARK
08.2019 - 09.2019
Central Luzon Doctors' Hospital - Educational Institution
Bachelor of Science in BA major in Human Resources Devt
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