CHERRY JOY ARIATE
Tagaytay City
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
AFNI PHILIPPINES
11.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
CS Associate
Amazon Operations Services Philippines, INC.
06.2024 - 08.2024
Teammate (internationally)
TASKUS
10.2018 - 04.2022
Junior Advisor (internationally)
IQOR
06.2017 - 03.2018
Junior Advisor (internationally)
CONCENTRIX
12.2015 - 02.2017
Customer Service Representative (internationally)
SITEL
09.2015 - 12.2015
Service crew/FRONT LINER
JOLLIBEE FOODS CORPORATION
10.2013 - 05.2015
Education
Hotel and Restaurant Services
STI COLLEGE Paranaque
01.2015
Secondary - undefined
Tagaytay City National High School
01.2012
Primary - undefined
Neogan Elementary School
01.2008
Skills
- Excellent written and verbal communication skills
- Ability to work independently or as a part of a team, multitask even under pressure
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Call center experience
- Computer proficiency
- Payment processing
- Professional telephone demeanor
- Call management
- Order processing
- Documentation
- Building rapport
- Live chat support
LNGG
Filipino and English
Bilingual or Proficient (C2)
Spanish
Beginner (A1)
PERSONAL INFORMATION
- Date of Birth: May 10, 1995
- Age: 30
- Citizenship: Filipino
- Civil Status: Single
- Religion: Iglesia Ni Cristo
Timeline
Customer Service Representative
AFNI PHILIPPINES
11.2024 - Current
CS Associate
Amazon Operations Services Philippines, INC.
06.2024 - 08.2024
Teammate (internationally)
TASKUS
10.2018 - 04.2022
Junior Advisor (internationally)
IQOR
06.2017 - 03.2018
Junior Advisor (internationally)
CONCENTRIX
12.2015 - 02.2017
Customer Service Representative (internationally)
SITEL
09.2015 - 12.2015
Service crew/FRONT LINER
JOLLIBEE FOODS CORPORATION
10.2013 - 05.2015
Secondary - undefined
Tagaytay City National High School
Primary - undefined
Neogan Elementary School
Hotel and Restaurant Services
STI COLLEGE Paranaque
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