CINDY CHARINE BERGONIA
CAKE DECORATOR AND BAKER
TAGUIG
Summary
Versatile professional with a rich background ranging from custom cake design at XC's SINFUL CRAVINGS to enhancing customer experiences in tech support and fashion consulting. Excelled in pastry preparation and demonstrated exceptional problem-solving skills, significantly improving customer satisfaction. Proven track record of creativity and efficiency, mastering both hard and soft skills to achieve outstanding results.
Overview
12
12
years of professional experience
Work History
Home Baker
XC's SINFUL CRAVINGS
05.2019 - Current
- Collaborated with clients to design custom cakes for weddings, birthdays, anniversaries, and other events that exceeded expectations in both taste and appearance.
- Managed inventory effectively, minimizing waste while ensuring sufficient stock of ingredients to fulfill orders on time.
- Incorporated seasonal ingredients and flavors into product offerings to keep customers interested and excited about our menu throughout the year.
- Streamlined baking processes for improved efficiency, consistently meeting deadlines and maintaining a clean, organized workspace.
- Maintained strict adherence to food safety regulations and guidelines, ensuring a safe environment for customers and employees alike.
- Demonstrated excellent time management skills by juggling multiple orders simultaneously without sacrificing quality or timeliness.
Technical Support Representative
HARTE HANKS Phil. Inc.
10.2016 - 01.2017
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Customer Service Representative
Shore Solutions
08.2014 - 03.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Costumer Relations Staff
Joyous Visual Tricks & Arts Gallery
11.2013 - 03.2014
- Improved customer satisfaction by addressing and resolving concerns in a timely manner.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs while taking pictures of them at the Gallery
Fashion Consultant
Jag Jeans
04.2013 - 10.2013
- Assisted in merchandising store displays, resulting in a visually appealing shopping environment.
- Provided exceptional customer service, addressing concerns promptly and professionally to maintain client satisfaction.
- Developed lasting relationships with clients, leading to increased repeat business and loyalty.
- Merchandised store inventory in seasonal and brand displays.
Education
NC II - Contact Center Service
TESDA
Taguig, Metro Manila, Philippines 04.2001 -
NC II - Bread And Pastry Production
TESDA
Taguig, Metro Manila, Philippines 04.2001 -
No Degree - Computer Aided Drafting
TESDA
Taguig, Metro Manila, Philippines 04.2001 -
Diploma in Computer Engineering Technology - Computer And Information Systems
RIZAL TECHNOLOGICAL UNIVERSITY
Mandaluyong City, Metro Manila, Philippines 04.2001 -
Skills
Ingredient measuring
Fondant work
Pastry preparation
Dough handling
Baking techniques
Timeline
Home Baker
XC's SINFUL CRAVINGS
05.2019 - Current
Technical Support Representative
HARTE HANKS Phil. Inc.
10.2016 - 01.2017
Customer Service Representative
Shore Solutions
08.2014 - 03.2015
Costumer Relations Staff
Joyous Visual Tricks & Arts Gallery
11.2013 - 03.2014
Fashion Consultant
Jag Jeans
04.2013 - 10.2013
NC II - Contact Center Service
TESDA
04.2001 -
NC II - Bread And Pastry Production
TESDA
04.2001 -
No Degree - Computer Aided Drafting
TESDA
04.2001 -
Diploma in Computer Engineering Technology - Computer And Information Systems
RIZAL TECHNOLOGICAL UNIVERSITY
04.2001 -
Similar Profiles
Marizza MorenoMarizza Moreno
Nail Technician at Sinful BeautyNail Technician at Sinful Beauty
Rylea MilamRylea Milam
Bakery Assistant at Sinful Sweets On Broad StreetBakery Assistant at Sinful Sweets On Broad Street
Craig HastingsCraig Hastings
Chef at Sinful KitchenChef at Sinful Kitchen