Cindy Villanueva
Mabalacat
Summary
Dynamic customer service professional with a proven track record at Iqor and Alorica, excelling in conflict resolution and customer satisfaction. Skilled in critical thinking and data entry, I enhanced team collaboration, significantly improved service quality, and boosted customer loyalty through empathetic engagement and effective problem-solving.
Overview
4
4
years of professional experience
Work History
Operations Customer Service Manager
Iqor
11.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Supervisor
Alorica
11.2020 - 10.2024
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Education
Bachelors Of Science In Medical Technology -
Holy Angel State University
Pampanga06.2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Conflict resolution
- Client relations
- Customer satisfaction measurement
Timeline
Operations Customer Service Manager
Iqor
11.2024 - Current
Customer Service Supervisor
Alorica
11.2020 - 10.2024
Bachelors Of Science In Medical Technology -
Holy Angel State University
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