Freight Operations Dispatch & Track and Trace Freight Quoting Load Board Management Shipment Documentation Logistics Support
Cindy Coetzee
Freight Virtual Assistant, Lead Generatiion Specialist & Customer Service Support
Bauang, Province Of La Union
Summary
Detail-oriented Freight Assistant with over four years of experience in administrative and operations support, specializing in logistics for international clients within dynamic environments. Completed comprehensive training in freight brokerage and truck dispatching, gaining practical insights through real-world simulations. Proficient in client communication, scheduling, and CRM management, with a proven ability to manage high-volume, time-sensitive tasks with precision and professionalism. Recognized for exceptional multitasking abilities and a strong commitment to maintaining workflow efficiency while quickly adapting to new systems in remote settings.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
UK Travel Advantage Setter
Luxury Sassy Escapes
02.2026 - 04.2026
- Connecting with UK professionals
- Inviting them to our Executive Travel Advantage email
- Collecting their email
- Adding & Tagging correctly in GoHighLevel
- Book calls for our licensed travel agent ONLY when there is a trip intent.
Appointment Setter
Kidney Clothes Program
04.2023 - 04.2026
- Handled high-volume outbound calls to residential contacts to schedule donation pickups for a kidney foundation.
- Accurately recorded and verified customer details, including addresses, in the CRM system while maintaining a professional and empathetic approach.
- Scheduled follow-up calls with potential customers to gain interest in scheduling appointments.
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
Market Research Interviewer
Dynata Global
09.2020 - 04.2023
- Conducted 500+ high-volume outbound B2C calls daily to gather insights on product trends, services, and political cycles.
- Achieved high response and completion rates by effectively engaging respondents and building quick rapport
- Collected and recorded accurate survey data while maintaining strict adherence to research scripts and compliance standards.
- Consistently met and exceeded daily call quotas and KPI targets in a fast-paced environment.
- Demonstrated strong listening and probing skills to capture reliable consumer opinions and feedback.
- Maintained data accuracy and quality control, ensuring valid and usable research results
Call Center Agent - Roofing Campaign - Part-time
The Call Center Doctor
09.2020 - 04.2023
- Leveraged lead lists to conduct high-volume cold calls with homeowners and decision-makers.
- Engaged prospects in professional conversations to build interest in solar and roofing services.
- Qualified leads by identifying needs, gathering key information, and addressing initial questions.
- Scheduled appointments between potential clients and roofing/solar consultants.
- Maintained accurate records of calls, outcomes, and follow-ups in the CRM system.
- Contributed to overall lead generation efforts by consistently meeting and exceeding daily/weekly call and appointment targets.
- Collaborated with team members to improve call strategies and maximize lead conversions.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
Education
Some College (No Degree) - Caregiving - Jully 2012
COST Center For Women Inc
San Fernando, La Union, PhilippinesSome College (No Degree) - Hospitality Restaurant Services - October 2011
STI College San Fernando La Union
Skills
Load tracking & Scheduling (trained)
Quoting & Rate Negotiation (trained)
Carrier & Shipper Communications (trained)
Load Boards Research & posting
TMS Navigations & Data Entry
Freight class Calculation
Customer Support & Conflict Resolution
Tech-savvy
Certification
Freight Courses 101 Certificate
Interests
Tools
- TMS Platforms
- Load Boards
- Freight Class Calculator
- Google Workspace
- MS Office
Timeline
UK Travel Advantage Setter
Luxury Sassy Escapes
02.2026 - 04.2026
Appointment Setter
Kidney Clothes Program
04.2023 - 04.2026
Market Research Interviewer
Dynata Global
09.2020 - 04.2023
Call Center Agent - Roofing Campaign - Part-time
The Call Center Doctor
09.2020 - 04.2023
Some College (No Degree) - Caregiving - Jully 2012
COST Center For Women Inc
Some College (No Degree) - Hospitality Restaurant Services - October 2011
STI College San Fernando La Union