Cindy Bokingo
Healthcare Virtual Receptionist
Summary
Highly organized and dedicated virtual receptionist with 1.5 years of experience in the healthcare industry. Proven ability to manage high-volume calls and provide exceptional customer service in a remote environment. Skilled in using healthcare-specific software, maintaining patient confidentiality, and handling sensitive information with discretion. Strong communication and multitasking abilities, committed to enhancing patient experiences and supporting efficient office operations.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Healthcare Virtual Receptionist
Virtual RNS - Live Care Health
03.2023 - Current
- Increased productivity with thorough knowledge of company services, products, and personnel roles to effectively address caller inquiries.
- Reduced miscommunication errors by diligently verifying contact information and message content with callers before ending each call.
- Enhanced internal communication by promptly forwarding urgent messages or requests to the appropriate personnel within the organization.
- Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate departments.
Virtual Assistant/Digital Marketer
OUTSOURCED DOERS
10.2022 - 02.2023
- Wrote press releases and posted updates to social media.
- Manage and update Social Media Accounts
- Publish and schedule post on Social Media Accounts
- Basic knowledge in Adobe Photoshop
- Marketing Design
Head Cashier
GLOBE TELECOM INC.
08.2019 - 10.2022
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Assisted customers with returns, refunds and resolving transaction issues.
- Request manual bank credit card approval via phone call for customer's installment purchases.
- Resolved escalated customer disputes with special actions such as discounts.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Managed staffing levels to provide optimal support for cash register operations.
- Led cashiers and associates in providing thoughtful customer service.
- Reconciled daily totals to maintain balanced and compliant ledgers.
Cashier
GLOBE TELECOM INC
07.2018 - 07.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Used POS system to enter orders, process payments and issue receipts.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Handled cash with high accuracy and took care to check bills for fraud.
- Tallied cash drawer at beginning and end of each work shift.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Receptionist/Appointment Setter
TOYOTA MOTOR CORPORATION
06.2017 - 01.2018
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Scheduled office meetings and client appointments for staff teams.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Stock Clerk/Sales Associate
EXECUTIVE OPTICAL
12.2014 - 07.2016
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Maintained inventory count, tracked usage, and documented variances.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Request approval from insurance company partners.
- Performed data entry and completed proper paperwork.
- Maintained and organized inventory receipts and processed changes to reduce process lags.
- Monitored and adjusted inventory levels to meet customer needs and demands.
Restaurant Assistant Supervisor
KAFENEIO RESTAURANT
10.2013 - 01.2014
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to learn quickly and adapt to new situations.
- Developed and maintained courteous and effective working relationships.
- Gained extensive knowledge in data entry, analysis and reporting.
- Strengthened communication skills through regular interactions with others.
- Resolved problems, improved operations and provided exceptional service.
Front Desk Receptionist
A.R.ONE SUITES
05.2012 - 11.2012
- Greet guests and provide them with excellent customer service
- Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper
- Answer all client questions and incoming calls
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Scheduled, coordinated and confirmed appointments and meetings.
Education
Bachelor of Science - Hotel And Restaurant Management
STI COLLEGE Cagayan De Oro
06.2008 - 04.2013
Skills
HIPAA Compliance Certification
Additional Information
Amazon Product Researcher
SaynBeauty- Beauty and Personal Care (Soap)
Affiliations
Amazon Product Research
AMLA (Anti Money Laundering Act.) Training
Stores 101 Training
Team Leaders Training
Sales and Marketing Training
Up Your Service (UYS) Training
Certification
HIPAA Compliance Certification
References
Name: KENNETH LLOY GUMUNOD
Position : Retail Store Assistant
Company: GLOBE TELECOM INC
Phone Number: +639177171594
Email: kmgumonod@globe.com.ph
Name: PHILIP GABRIEL ATIENZA
Position : Administrative Staff
Company: EVERWORK, LLC
Phone Number: +639651100355
Email: pgcatienza@gmail.com
Name: GEM VIJAY CARRIAGA
Position : Virtual Assistant
Company: HR Dept
Phone Number: +639171848411
Email: gemvijaycarriaga@gmail.com
Timeline
Healthcare Virtual Receptionist
Virtual RNS - Live Care Health
03.2023 - Current
HIPAA Compliance Certification
03-2023
Virtual Assistant/Digital Marketer
OUTSOURCED DOERS
10.2022 - 02.2023
Career Service Professional Eligibility
10-2022
Head Cashier
GLOBE TELECOM INC.
08.2019 - 10.2022
Cashier
GLOBE TELECOM INC
07.2018 - 07.2019
Receptionist/Appointment Setter
TOYOTA MOTOR CORPORATION
06.2017 - 01.2018
Stock Clerk/Sales Associate
EXECUTIVE OPTICAL
12.2014 - 07.2016
Restaurant Assistant Supervisor
KAFENEIO RESTAURANT
10.2013 - 01.2014
Front Desk Receptionist
A.R.ONE SUITES
05.2012 - 11.2012
Bachelor of Science - Hotel And Restaurant Management
STI COLLEGE Cagayan De Oro
06.2008 - 04.2013
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