CIERENE GRACE V. DUAN
Cebu City
Summary
Throughout my employment, I demonstrated a commendable level of dedication, enthusiasm, and professionalism. I actively participated in various tasks and projects, contributing positively to the team. This experience allowed me to acquire valuable skills and knowledge in both service and health and safety compliance for restaurants.
Overview
6
6
years of professional experience
Work History
Barista/Cashier
Corsica Coffee Corp (Dragonfly cafe)
11.2023 - 03.2025
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Operated espresso machines and commercial coffee brewers to create beverages.
Barista/Waitress/Cashier
Mimosas brunch and bevvies
08.2021 - 09.2023
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- team-leader
Nursing Home Health Aide
Safe Haven
01.2023 - 03.2023
- Participated in regular training programs to stay updated on best practices within the industry for high-quality care provision.
- Adapted communication strategies according to each resident''s unique cognitive capabilities or language preferences, ensuring clear understanding and effective exchange of information.
- Supported patients in managing pain through proper positioning, non-pharmacological interventions, and medication administration under RN guidance.
- Observed strict infection control protocols to minimize risks of cross-contamination between patients.
Barista
Uncle Balbas Milk Tea Shop
11.2020 - 11.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Waitress
Wakamatsu Yakiniku
04.2019 - 04.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
Senior High - TVL-GAS
Mabolo National High School
01.2020
Healthcare Services NCII Training Program -
Center for Healthcare Professionss Cebu, Inc.
07.2023
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Opening and closing duties
- Cash handling
Languages
TAGALOG
ENGLISH
Personal Information
- Date of Birth: 06/21/00
- Nationality: FILIPINO
Other Information
I worked also as part time barista during in dragonfly cafe as full time. Where I enhance my latte art skills and developed more varieties of beverages and baking.
Timeline
Barista/Cashier
Corsica Coffee Corp (Dragonfly cafe)
11.2023 - 03.2025
Nursing Home Health Aide
Safe Haven
01.2023 - 03.2023
Barista/Waitress/Cashier
Mimosas brunch and bevvies
08.2021 - 09.2023
Barista
Uncle Balbas Milk Tea Shop
11.2020 - 11.2021
Waitress
Wakamatsu Yakiniku
04.2019 - 04.2020
Healthcare Services NCII Training Program -
Center for Healthcare Professionss Cebu, Inc.
Senior High - TVL-GAS
Mabolo National High School
Similar Profiles
Yonic CordovaYonic Cordova
Production Associate at Dragonfly Energy CorpProduction Associate at Dragonfly Energy Corp
Brandi ThomasBrandi Thomas
Server at Dragonfly Cafe At Raphael VillageServer at Dragonfly Cafe At Raphael Village
Kayla NemechekKayla Nemechek
Barista at Caffiene Coffee CafeBarista at Caffiene Coffee Cafe