Cielo Marie Ibona Nicoleta

• Leveraged expertise as a Corporate Risk & Broking Analyst in a leading British-American insurance firm, efficiently processing requests related to Policy Checking, Endorsements, and Audits.
• Played a key role in the Triage team by meticulously analyzing incoming documents from carriers and data centers, ensuring accurate task delegation to the appropriate teams.

Streamlined invoice management by efficiently filing and organizing documents into designated categories, including Accounts Payable, Accounts Receivable, and Tax Documents.

• Reviewed and validated claims, ensuring compliance with regulations.
• Corresponded effectively with agents and beneficiaries to resolve inquiries.
• Processed and calculated claim payments, enhancing customer satisfaction.
• Communicate to different car dealerships or accredited auto repair shops.
• Maintained accurate records, boosting operational efficiency in claims handling.

• Delivered comprehensive onboarding training for new hires, focusing on company culture and essential insurance fundamentals to enhance job performance.
• Facilitated Basic Non-Life Insurance Courses and Microsoft Office training sessions, improving employee competency and productivity.
• Collaborated with third-party training providers to expand training opportunities for all staff, ensuring diverse skill development.

• Expertly managed inbound calls from a diverse clientele, including insurance clients, agents, and bank officers, ensuring exceptional customer satisfaction.
• Proactively introduced and promoted insurance solutions to new clients while addressing inquiries for existing policyholders.
• Resolved complaints efficiently, including policy expirations, claims delays, and receipt issues, maintaining a high standard of service excellence.

• Provided exceptional support for Canadian clients in mobile/internet services.
• Resolved inquiries and complaints, ensuring high customer satisfaction levels.
• Proactively offered service upgrades and new solutions to enhance client needs.
• Achieved sales targets through effective problem-solving and client engagement.

Gained comprehensive knowledge of payroll processes and payslip management in the Cash Disbursement Unit.

Established connections with senior officials in immigration, enhancing professional networking skills.

Efficiently managed administrative tasks including photocopying, scanning, and filing, demonstrating strong organizational abilities.