Cielo Alva Del Mundo
General Virtual Assistant
Manila, Metro Manila
Summary
Trained as a customer service expert for finance and sales. Has knowledge and ability for I.T related work. Looking for a position to be an asset to a company by offering professional service. Focused on the customer as well as upholding the store and the company.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
General Virtual Assistant
NextHome Chism Realty
09.2024 - 03.2025
- Maintained a well-organized calendar system to keep track of deadlines, events, and appointments for optimal time management.
- Enhanced client satisfaction by providing exceptional customer service through prompt and professional email correspondence.
- Managed social media accounts for increased brand visibility, engagement, and growth across multiple platforms.
- Contributed to financial management by invoicing clients promptly and accurately while tracking expenses for budgeting purposes.
- Streamlined communication by managing and organizing client emails, ensuring timely responses and proper prioritization.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Conferred with customers by telephone, chat or email to provide information.
- Completed business correspondence, transcription, and data entry.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Managed CRM input, exports and clean up.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Senior Operations Specialist 2
JP Morgan Chase Bank Global Services Center Philippines Inc.
03.2021 - 07.2024
- Reviews client's applications and required documents
- Approves final fees for disbursement to clients
- Non-customer facing
- Directly contacts title companies and internal partners for confirmation of information through internal system and when needed, through direct phone call
Customer Service Agent, Sales
SYKES Asia Incorporated
09.2020
- Assisted customers' inquiry about their Health, Life, and Medical Insurance
- Verifying customers' basic information such as Name, Date of Birth and Zip Codes
Account Associate
VXI Global Holdings B.V. Philippines
07.2020 - 09.2020
- Account trainee for Billing & Telemarketing sales
Claims Manager
WNS Global Services Philippines
02.2019 - 05.2020
- Direct contact of customers for car insurance claims
- Forwards requests to mechanic repairer, salvage area and the likes
Part-time assistant
AVIA Marketing Services
01.2014 - 12.2019
- Company Overview: Family Company
- Web developer, Paper works, Encoding
- Family Company
Contact Center Representative I
HSBC Electronic Data Processing Inc.
10.2016 - 11.2018
- Assisted customers' inquiries through telephone banking system
- Credit card sales and Digital services
- Processed clients' deposit account and credit card opening applications
On-The-Job Trainee IT support
De La Salle Health and Sciences Institute
05.2016 - 08.2016
- Exams, grades and data encoder
- Assisted professors on their paper works and grading sheets
Education
Bachelor of Science - Information Technology
De La Salle University
Dasmariñas City, Cavite 01.2011 - 01.2017
Skills
- High-stress situation management
- Multi-line telephone system
- Multi-tasking
- Organizational skills
- Personable
- Adaptability
- Communication skills
- Customer service
- Client relations
- Coworker collaboration
- Skill enhancement
- Career advancement
Call control
Decision-making
Information verification
Complaint handling
Empathetic and genuine
Customer complaint resolution
Problem resolution
Call center experience
Microsoft office suite proficiency
Inbound customer service
CRM software
Inbound call management
Payment processing
Relationship building
Documentation and reporting
File management
Customer focus
Data entry
Customer relationship management (CRM)
Certification
Test of English for Internal Communication (TOEIC), 01/01/16
Training
- Ethical Hacking: What The Hack?!, SMX Convention, 01/01/16
- 11th Youth Congress for Information Technology (Y4IT), 01/01/13
- 9th Youth Congress for Information Technology (Y4IT), 01/01/11
Timeline
General Virtual Assistant
NextHome Chism Realty
09.2024 - 03.2025
Senior Operations Specialist 2
JP Morgan Chase Bank Global Services Center Philippines Inc.
03.2021 - 07.2024
Customer Service Agent, Sales
SYKES Asia Incorporated
09.2020
Account Associate
VXI Global Holdings B.V. Philippines
07.2020 - 09.2020
Claims Manager
WNS Global Services Philippines
02.2019 - 05.2020
Contact Center Representative I
HSBC Electronic Data Processing Inc.
10.2016 - 11.2018
On-The-Job Trainee IT support
De La Salle Health and Sciences Institute
05.2016 - 08.2016
Part-time assistant
AVIA Marketing Services
01.2014 - 12.2019
Bachelor of Science - Information Technology
De La Salle University
01.2011 - 01.2017
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