Cielo Atienza
B13 L8A Sunstone St Ph2 Victoria Homes DarasaTanauan, Province Of Batangas
Summary
Adept at conflict resolution and customer service, I enhanced loyalty and team success at Isla Cable Tv. Services Inc. by resolving complaints with empathy and efficiency. Skilled in Microsoft Excel and active listening, I significantly contributed to improving customer satisfaction and operational excellence.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Isla Cable Tv. Services Inc.
08.2010 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Bachelor of Science - Commerce
Divine Word College of Calapan
Calapan, Oriental Mindoro, Philippines03-2002
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Microsoft Excel
- Microsoft outlook
- Administrative support
- Documentation
- Relationship building
- Problem resolution
- Computer proficiency
- Complaint handling
- Conflict resolution
Languages
English
Upper intermediate (B2)
Timeline
Customer Service Representative
Isla Cable Tv. Services Inc.
08.2010 - Current
Bachelor of Science - Commerce
Divine Word College of Calapan
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