B13 L8A Sunstone St Ph2 Victoria Homes DarasaTanauan, Province Of Batangas
Summary
Adept at conflict resolution and customer service, I enhanced loyalty and team success at Isla Cable Tv. Services Inc. by resolving complaints with empathy and efficiency. Skilled in Microsoft Excel and active listening, I significantly contributed to improving customer satisfaction and operational excellence.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Isla Cable Tv. Services Inc.
Celeste Village Barangay 3 Tanauan City, Batangas
08.2010 - Current
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Collaborated with team members to develop best practices for consistent customer service delivery.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.