Cielito Dela Cruz

• Assisting president and board of directors in developing long-term mission, values, and strategic goals of organization
• Leading, directing, and analyzing work of others, such as senior directors and managers, as well as providing healthy working environment
• Contributing to company's sales innovations, strategic business development, and profitability as indicated by company's strategic goals
• Managing company's everyday operations and revenue-generating, as well as assuring its long-term growth
• Assisting in optimization of company's operating performance and achievement of its financial objectives
• Assisting with management of company's finances, including discovering ways to generate income and reduce expenditures, analyzing financial information, and developing operating budgets
• Maintaining awareness of competitors, prospects for expansion, customers, markets, and new industry advances and standards.
• Reduced time-to-fill for open positions by optimizing recruitment strategies and leveraging strong relationships with external agencies.
• Wrote employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information.
• Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
• Evaluated human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities.
• Developed effective change management strategies to guide employees through periods of organizational transformation while minimizing disruptions to daily operations.
• Developed succession plans and promotion paths for staff.
• Designed robust compensation and benefits packages to attract top employees.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
• Collaborated with stakeholders across organization to maintain proper flow of communication and execution of planned initiatives and projects.
• Devised hiring and recruitment policies for 500-employee company
• Designed and implemented region-wide recruitment, behavior-based interviewing and skill matching procedure, decreasing employee turnover.

• Setting up Human Resources Department
• HR Audit Recruitment of new employees according to its requirements
• Organizational Development Formulation of workflow for HR and Sales Operations Performance Management System
• Liaised between multiple business divisions to improve communications.
• Generated and analyzed reports to monitor employee engagement and attrition trends.
• Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
• Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
• Advocated for staff members, helping to identify and resolve conflicts.
• Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
• Created and delivered HR training sessions to staff, managers and executives.
• Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
• Collaborated with managers to identify and address employee relations issues.
• Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
• Partnered with business leaders to align HR strategy with organizational goals, driving company growth and success.
• Supported organizational change initiatives by developing clear communication plans and providing guidance during transitions.
• Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
• Improved office efficiency by effectively managing internal communications and correspondence.
• Structured compensation and benefits according to market conditions and budget demands.
• Contributed to business and HR functions by identifying, prioritizing and building organizational capabilities, behaviors, structures and processes.

• Setting up organization of Addmore Outsourcing Inc. in Philippines
• Key ownership in implementation of Corporate/Business and location HR strategies within process, and team and adhere to company policies/practices.
• Talent Acquisition based on job specification and complete onboarding process within set TAT
• Talent Management with innovative engagement strategies to focus on reducing attrition through effective employee engagement
• Single point of contact for employees and managers for people-related dimensions
• Performed budget analysis to control expenditures and predict future budget needs.
• Contributed to business and HR functions by identifying, prioritizing and building organizational capabilities, behaviors, structures and processes.
• Structured compensation and benefits according to market conditions and budget demands.
• Ensured compliance with all relevant employment laws and regulations through proactive policy development and rigorous internal audits.
• Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
• Liaised between multiple business divisions to improve communications.
• Collaborated with department heads to identify staffing needs and develop appropriate workforce planning strategies.
• Ensure effective roll-out of all organization-wide HR initiatives
• Conduct policy refresher sessions and communicate any policy/procedure, updates/additions/deletions to all concerned people in process
• Champion various HR process interventions in Quality Performance Effectiveness Program (QPEP), Rewards and Recognition, and Employee Development/Engagement initiatives

• Expand client base of company to Asia Pacific
• Acquire new clients for company, by formulating new needs for clients.
• Enabled revenue generation by pursuing partnerships, sourcing funding, and capitalizing on market opportunities.
• Directed market expansions to propel business forward, meet changing customer needs.
• Analyzed data to identify areas of improvement, implementing changes that resulted in greater operational efficiency.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Interacted well with customers to build connections and nurture relationships.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Manage and deliver recruiting process through various selection methods, screen applicants and provide hiring recommendations to management Developed sourcing strategies involving multi-media approaches including paper publications, radio, Search Engine Marketing, Search Engine Optimization, and on-site career events

• Developed strategic HR plans and policies for client companies to maximize human capital
• Created and updated employee handbooks, making sure that company policies were accurate and in line with current employment trends and best practices
• Conducted training to educate CBS clients and their employees on various HR topics to help limit company exposure
• Sold, and provided HR consulting services in areas of strategic planning, recruitment, total compensation, HR operations, business process design, and training.
• Developed workforce plan and aligned corporate recruitment with business strategy, increasing human capital retention and reducing expenses by 50%.
• Developed and maintained HR policies and procedures that adhered to federal, state, and local employment laws, mitigating potential legal risks while maintaining compliance.
• Provided ongoing support during organizational restructuring efforts, ensuring seamless transitions for affected employees while minimizing disruption to business operations.
• Led, directed, and managed innovative and comprehensive HR products and services delivery that served to frame and advance company mission.

Full setup of BPO office in Manila and Iloilo

• From obtaining appropriate government licenses and permits to building office, establishing IT infrastructure, and establishing HR department
• Created selective placement factors/rating factors for drafting vacancy announcements that enabled recruitment of most qualified candidates; researched and drafted vacancy announcements and knowledge, skill, and ability factors needed for successful recruitment and viable crediting plans; and advised management on qualification requirements.
• Developed strategic HR plans and policies to maximize human capital
• Diagnosed organizational design and analyzed multi-year employee satisfaction surveys to improve organizational effectiveness
• Developed workforce and benefit plan to maintain attrition rate of 2% for 5 years
• Analyzed total compensation surveys and designed compensation programs to support business strategies and retain top management teams
• Developed and delivered training program to launch new performance management program across all offices
• Formulate, implement, and manage new operations workflow to attain and maintain employee work performance with minimum of 90% quality/accuracy.
• Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
• Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
• Reduced turnover rates by providing regular coaching, feedback, and comprehensive performance evaluations.
• Leveraged labor market trends industry best practices inform decision-making on talent acquisition retention strategies.
• Created robust training programs for employee development, leading to improved performance levels across organization.
• Partnered with executive team members in setting strategic direction goals related to workforce planning talent management initiatives.