Cidlak T. Bersales
Liloan , Bonifacio , Misamis Occidental
Summary
To be able to utilize my skills for personal growth and to render a good service at the same time and to broaden my knowledge and experience for further career improvement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Breaktime Cafe
01.2023 - 12.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Room Attendant
Oakhill Inn
08.2022 - 01.2023
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
On the Job Training
Oakhill Inn
04.2022 - 08.2022
- Contributed to employee retention by equipping staff members with the necessary skills for career advancement within the company.
- Optimized internal communication channels by providing clear instructions and expectations during training sessions.
- Boosted trainee performance by implementing hands-on learning experiences and real-world examples.
Education
Bachelor Of Science In Hospitality Management -
NMSCST
Labuyo , Tangub City07.2022
Skills
Basic Latte Art (Beginner)
Friendly Customer Service
Strong multitasking and time management
Teamwork and collaboration
Positive attitude and willingness to learn
Certification
Certificate of Training - Food Processing
August 10 , 2015 - October 23 , 2015
National Certificate II - Bread and Pastry Production
April 3, 2018
Timeline
Barista
Breaktime Cafe
01.2023 - 12.2024
Room Attendant
Oakhill Inn
08.2022 - 01.2023
On the Job Training
Oakhill Inn
04.2022 - 08.2022
Bachelor Of Science In Hospitality Management -
NMSCST
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