Cicel Hamangpang

Generated leads and established relationships with potential customers through outbound telephone calls.

• Increased average call duration by refining scripts for better engagement with potential customers.
• Collaborated with team members to increase overall sales performance, sharing best practices and offering support where needed.
• Developed strong relationships with clients for increased customer retention and repeat business.
• Boosted sales revenue by implementing effective telesales strategies and techniques.
• Utilized sales techniques to build customer interest and close sales.
• Collaborated with marketing teams to develop and execute promotional strategies.

Maintained a strong understanding of client specifications and requirements, enabling accurate assessment of product performance against established criteria.

• Created and maintained quality management systems to align with industry standards.
• Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
• Investigated customer complaints and performed corrective actions to resolve quality issues.
• Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
• Performed root cause analysis to identify and resolve quality issues and defects.