Ciara Marie Sison
Quezon City
Summary
Seasoned Operations Manager in Telecommunications with a proven track record at Market Central Sourcing Corp., adept in enhancing sales performance and employee productivity. Leveraged strong analytical skills and effective organizational abilities to lead teams towards exceeding sales quotas. Excelled in performance monitoring and fostering robust employee relations, demonstrating a confident approach to achieving strategic goals.
Hardworking employee with customer service, multitasking, and time management abilities.
Overview
16
16
years of professional experience
Work History
Operations Manager
Market Central Sourcing Corp.
Marren Building, Quezon Avenue, Quezon City
01.2009 - 04.2021
- Promoted to Head of Sales Operations, managing 3 regional offices across Cebu, Cagayan de Oro and Manila. Overseeing a total of more or less 100 employees.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain consistent sales.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
Team Leader- Senior Accounts Opener
Market Central Sourcing Corp.
Marren Building, Quezon Avenue, Quezon City
10.2008 - 12.2009
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Guided and managed day-to-day activities for a team of 20 in Sales Operations.
- Motivated sales professionals by delivering positive reinforcement and constructive feedback.
- Exceeded monthly sales quotas consistently for 24 months.
Team Leader, Telequalifier
My Land
Jalan Ampang
04.2006 - 07.2008
- Established clear goals to a team of 20 aligned with company objectives, tracking progress regularly.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Motivated team members through recognition programs and performance-based incentives.
Technical Support Representative- Yahoo DSL
Convergys
Ortigas, Pasig
08.2005 - 03.2006
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Assisted customers with setting up their internet connection, configuring routers, and connecting devices to the network.
- Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
Education
Informatics
SM City North Edsa, Annex Building, Quezon City01-2005
Diploma in Culinary Arts And Kitchen Management
International School For Culinary Arts And Hotel M
FBR Building, Katipunan Avenue, Quezon City01-2004
Bachelor of Science - Business Administration
De Lasalle University- College of Saint Benilde
Taft Avenue, Malate, Manila01-2000
Skills
- Performance monitoring and reporting
- Employee relations and conflict resolution
- Strong English communication abilities
Marketing
- Strong analytical and critical thinking
- Effective Organizational skills
- Sales Performance History
- Quality assurance controls
Languages
Filipino
First Language
English
Proficient (C2)
C2
Timeline
Operations Manager
Market Central Sourcing Corp.
01.2009 - 04.2021
Team Leader- Senior Accounts Opener
Market Central Sourcing Corp.
10.2008 - 12.2009
Team Leader, Telequalifier
My Land
04.2006 - 07.2008
Technical Support Representative- Yahoo DSL
Convergys
08.2005 - 03.2006
Informatics
Diploma in Culinary Arts And Kitchen Management
International School For Culinary Arts And Hotel M
Bachelor of Science - Business Administration
De Lasalle University- College of Saint Benilde
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