Microsoft
Chyrwin Eunice Padilla
Ramos
Aringay,La Union
Summary
Resourceful leader remaining calm under pressure and promoting superior time management and conflict resolution skills. Hard-working with strong organizational skills. Achieves company goals through exceptional planning and prioritization.
Overview
32
32
years of professional experience
13
13
years of post-secondary education
2
2
Languages
Work History
Store Manager
Eastwest Bank
Agoo, La Union, Philippines
01.2014 - 08.2014
- Set SMART goals for store team, developing staff abilities and increasing sales performance.
- Solicited customer feedback to understand customer needs and constantly improve product offerings.
- Maximised profitability through efficient budgeting and identified opportunities for growth.
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
- Acted as liaison between staff and management to improve store performance.
Business Manager
Philippine Business Bank
La Trinidad, Philippines
06.2021 - Current
- Hired exceptional candidates and effectively led staff to maximise productivity and eliminate process lags.
- Implemented automation strategies for office operations, correspondence management and recordkeeping.
- Increased new business connections and revenue generation opportunities by improving networking strategies.
- Enhanced operations and implemented technological innovations in collaboration with senior leadership.
- Independently managed recruitment, employee motivation and training.
- Liaised with clients to identify and target inefficiencies in business controls, process gaps and workflow discrepancies.
- Prepared short- and long-term forecasting functions to inform company objectives and financial decision-making.
- Reviewed sales and expense records to make proactive adjustments to policies and procedures.
- Worked with sales representatives to develop strong customer connections, promoting long-lasting relationships.
Branch Head
Philippine Business Bank
La Trinidad, Philippines
02.2017 - 01.2021
- Worked with director to set performance standards.
- Used social media platforms to promote products and services to target audiences.
- Maintained detailed records of branch office activities.
- Motivated sales teams to deliver faultless service, uplifting account activity.
- Addressed staff development concerns and implemented training to bridge learning gaps.
- Negotiated supplier agreements to achieve cost-effective outcomes.
- Monitored industry trends to remain ahead of competitor activity.
Branch Head
Philippine Business Bank
La Trinidad, Philippines
08.2014 - 01.2017
- Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
- Built and nurtured customer relationships to retain business and loyalty.
- Set team performance goals and monitored progress to encourage attainment.
Asst. Manager/Sales Officer
Eastwest Bank
Baguio, Philippines
07.2008 - 01.2014
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
- Motivated management and staff teams to consistently deliver high quality, customer-focused service.
- Built customer relationships with consultative sales approach.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
Bank Consultant
Cooperative Bank of La Union
Agoo, La Union, Philippines
07.2005 - 06.2008
- Promoted continuous improvement by problem-solving and sharing suggestions to optimize team operations.
- Handled high volume calls to address customer inquiries and concerns.
- Applied critical thinking to analyze problems, evaluate solutions and select best decisions.
- Wrote reports outlining project progress and results.
- Reviewed customer history to recommend appropriate products and services.
- Managed on-site evaluations, internal audits and customer surveys.
- Conducted research and gathered information from multiple sources to present clear results.
Branch Manager
Rang-ay Bank
Baguio City, Provincial, Philippines
09.1991 - 07.2005
- Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
- Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
- Resolved customer complaints quickly and professionally to maintain satisfaction.
- Built and nurtured customer relationships to retain business and loyalty.
- Negotiated supplier agreements to achieve cost-effective outcomes.
- Addressed staff development concerns and implemented training to bridge learning gaps.
- Evaluated staff and customer feedback to improve branch operations.
- Maintained detailed records of branch office activities.
Kitchen Staff Member
SEJ North Premier Corp.
Agoo, La Union, Philippines
01.2021 - 04.2021
- Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
- Performed mise en place procedures such as slicing, par cooking and portioning.
- Labelled and stored fresh food deliveries immediately to avoid spoilage.
- Assisted chefs and kitchen staff with sous vide, frying and steaming.
- Utilized storage effectively to keep kitchen equipment and supplies safely and clearly organized.
- Observed health and hygiene standards to minimise food contamination.
Education
Bachelor of Science in Commerce - Accounting
University of Baguio
Baguio City, Philippines 06.1987 - 03.1991
Highschool Graduate -
San Alberto Magno Academy
Tubao, La Union, Philippines 06.1983 - 03.1987
Elementary Graduate -
Tubao Central School
Tubao, La Union, Philippines 06.1977 - 03.1983
Skills
Computers, laptops, adding machine calculator, typewritersundefined
Accomplishments
- Supervised team responsible for executing well on projects, leading to [Number]% increased revenue.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Quote
To know what is right and not to do it is the worst cowardice.
Confucius
Timeline
Business Manager
Philippine Business Bank
06.2021 - Current
Kitchen Staff Member
SEJ North Premier Corp.
01.2021 - 04.2021
Branch Head
Philippine Business Bank
02.2017 - 01.2021
Branch Head
Philippine Business Bank
08.2014 - 01.2017
Store Manager
Eastwest Bank
01.2014 - 08.2014
Asst. Manager/Sales Officer
Eastwest Bank
07.2008 - 01.2014
Bank Consultant
Cooperative Bank of La Union
07.2005 - 06.2008
Branch Manager
Rang-ay Bank
09.1991 - 07.2005
Bachelor of Science in Commerce - Accounting
University of Baguio
06.1987 - 03.1991
Highschool Graduate -
San Alberto Magno Academy
06.1983 - 03.1987
Elementary Graduate -
Tubao Central School
06.1977 - 03.1983
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