Microsoft
Chymbelee Berdin
Front Office Associate
Lapu-Lapu City, Province Of Cebu
Summary
Dynamic hospitality professional with extensive experience at Goldberry Suites and Hotel Mactan, excelling in customer service and front office management. Proven ability to enhance guest relations and streamline operations, ensuring a welcoming environment. Skilled in cash handling and time management, consistently delivering exceptional service and resolving issues efficiently.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Goldberry Suites and Hotel Mactan
08.2025 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Food and Beverage Attendant /Food and Beverage Cashier
Goldberry Suites and Hotal Mactan
04.2024 - 08.2025
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Provided accurate allergen information to guests, ensuring their safety and well-being while dining.
- Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
- Collaborated with kitchen staff to ensure timely preparation and delivery of food, enhancing overall service efficiency.
On-the-Job Trainee
Goldberry Suites and Hotel Mactan
08.2023 - 11.2023
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported departmental tasks to increase understanding of industry processes.
- Interacted with customers under supervision to support operational objectives.
- Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions.
Law Firm Secretary
Atty Yap Law Firm
06.2017 - 09.2022
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Education
Bachelor of Science - Hospitality And Tourism Management
Lapu-Lapu City College
Lapu-Lapu City, Philippines 04.2001 -
High School Diploma -
Saint Dominic Savio International School
Lapu-Lapu City, Province Of Cebu, Philippines 04.2001 -
Skills
Customer service
Guest relations
Front office management
Cash handling
Time management
Telephone etiquette
File organization
Hospitality services
Software
Timeline
Front Desk Receptionist
Goldberry Suites and Hotel Mactan
08.2025 - Current
Food and Beverage Attendant /Food and Beverage Cashier
Goldberry Suites and Hotal Mactan
04.2024 - 08.2025
On-the-Job Trainee
Goldberry Suites and Hotel Mactan
08.2023 - 11.2023
Law Firm Secretary
Atty Yap Law Firm
06.2017 - 09.2022
Bachelor of Science - Hospitality And Tourism Management
Lapu-Lapu City College
04.2001 -
High School Diploma -
Saint Dominic Savio International School
04.2001 -