Ownerrez, Hospitable, Guesty and other PMS systems
CHRYSLER JOHN CABARRUBIAS
Paranaque
Summary
Dynamic Short-Term Rental Virtual Assistant with over 6 years of specialized experience in guest support and property listing optimization. Expertise in managing guest inquiries and implementing effective SEO strategies to enhance online visibility, driving growth for STR businesses. Professional reservations expert with a strong foundation in customer service and hospitality management, adept at optimizing booking systems and fostering team collaboration to ensure high customer satisfaction. Known for reliability and adaptability, consistently delivering results while efficiently utilizing reservation software and coordinating with various departments to meet evolving needs.
Overview
7
7
years of professional experience
Work History
Reservations Manager
Wander.com
03.2024 - 02.2026
- Assisted front office staff in managing walk-ins or last-minute changes during peak periods, maintaining smooth operations and guest satisfaction levels.
- Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
- Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
- Conducted regular audits of reservation records, maintaining accuracy and reducing discrepancies.
- Handled special requests from guests with utmost professionalism, personalizing their stay experience whenever possible.
- Enhanced customer satisfaction by efficiently managing reservations and providing exceptional service.
- Worked closely with front desk to achieve full occupancy of property.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
SEO Specialist
09.2023 - 02.2024
- Conducted thorough keyword research and analysis to identify valuable opportunities for improving website rankings and driving targeted traffic.
- Optimized on-page elements including meta tags, headings, and internal linking structures to improve search engine visibility and user experience.
- Implemented technical SEO best practices such as site speed optimization, mobile responsiveness, and schema markup to enhance website performance and indexing.
- Executed effective link building strategies to acquire high-quality backlinks from authoritative websites and improve domain authority.
- Collaborated with content creators to develop SEO-friendly content that aligns with target keywords and engages the target audience.
- Monitored website performance using Google Analytics and other analytics tools, providing regular reports and actionable insights to stakeholders.
- Stayed updated on industry trends and algorithm changes, continuously adapting strategies to maintain and improve search engine rankings.
Guest Relations Manager/ Airbnb Co-host
Kozy Accomodations
10.2021 - 09.2023
- - Conduct regular software updates to ensure seamless operations and guest satisfaction.
- - Manage guest inquiries, responding promptly and professionally to address questions and concerns.
- - Utilize SEO techniques to optimize property listings, resulting in improved search rankings and increased bookings for clients.
- - Collaborate with hosts to gather essential information and create compelling property descriptions.
- - Monitor and analyze guest feedback to identify areas for improvement and implement necessary changes.
- - Maintain a high level of customer service, ensuring guest satisfaction and positive reviews.
- - Efficiently coordinate with cleaning and maintenance teams to ensure properties are in top condition for incoming guests.
- - Handle reservation management, including booking confirmations, modifications, and cancellations.
- - Keep abreast of industry trends and best practices to continually enhance service quality.
Team Leader- Supervisor
12.2020 - 08.2021
- - Manages and oversees the activities of a team of CSR’s, ensuring that each individual perform with the standards set by the company and the client.
- - Regularly performs tasks related to team management, as well as data reporting on the team’s performance (i.e. coaching and mentoring)
- - Performs administrative duties for the team (i.e. payroll templates)
- - Motivates agents to perform at their maximum capacity in order to fulfill professional growth targets.
- Achievement: Ranked 3rd team leader for EMEA region for the month of August
Customer Service Representative(calls, email, chat/messages)
Airbnb
03.2019 - 11.2020
- - Provide quality customer service by taking inbound/outbound calls, messages/chat and email for both Guests and Hosts.
- - Deal with Pre trip, during, and post trip issues
- - Act as a mediator to both Guests and Hosts to find a fair resolution.
- - Support every user with their payment issues as well as cancellation and refund.
- - Assisting users to file a claim and educate about the company’s policies.
Education
Bachelor of Science - Electronic Engineering
Mapua University
Manila, Metro Manila, Philippines 04.2001 -
Skills
Customer service
Time management
Customer satisfaction
Team Training
Fluency in English
Records management
Revenue management
PMS proficiency
Hospitality maintenance
Phone etiquette
Reservation software
Schedule maintenance
Software
Pricelabs, Wheelhouse
Google Workspace
Interests
I like to travel and experience other things, I love to socialize and meet new people
Timeline
Reservations Manager
Wander.com
03.2024 - 02.2026
SEO Specialist
09.2023 - 02.2024
Guest Relations Manager/ Airbnb Co-host
Kozy Accomodations
10.2021 - 09.2023
Team Leader- Supervisor
12.2020 - 08.2021
Customer Service Representative(calls, email, chat/messages)
Airbnb
03.2019 - 11.2020
Bachelor of Science - Electronic Engineering
Mapua University
04.2001 -