Summary
Overview
Work History
Education
Skills
Timeline
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CHRYSLER JOHN CABARRUBIAS

CHRYSLER JOHN CABARRUBIAS

Paranaque,Metro Manila

Summary

Experienced Short-Term Rental Virtual Assistant with over 6 years of expertise in guest support and property listing optimization. Proven ability to manage guest inquiries and implement effective SEO strategies to enhance visibility. Committed to delivering seamless experiences for hosts and guests, driving growth in STR businesses.

Overview

6
6
years of professional experience

Work History

Reservations Manager

Wander.com
03.2024 - 01.2025
  • Assisted front office staff in managing walk-ins or last-minute changes during peak periods, maintaining smooth operations and guest satisfaction levels.
  • Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
  • Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
  • Conducted regular audits of reservation records, maintaining accuracy and reducing discrepancies.
  • Handled special requests from guests with utmost professionalism, personalizing their stay experience whenever possible.
  • Enhanced customer satisfaction by efficiently managing reservations and providing exceptional service.
  • Worked closely with front desk to achieve full occupancy of property.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

SEO Specialist

09.2023 - 02.2024
  • Conducted thorough keyword research and analysis to identify valuable opportunities for improving website rankings and driving targeted traffic.
  • Optimized on-page elements including meta tags, headings, and internal linking structures to improve search engine visibility and user experience.
  • Implemented technical SEO best practices such as site speed optimization, mobile responsiveness, and schema markup to enhance website performance and indexing.
  • Executed effective link building strategies to acquire high-quality backlinks from authoritative websites and improve domain authority.
  • Collaborated with content creators to develop SEO-friendly content that aligns with target keywords and engages the target audience.
  • Monitored website performance using Google Analytics and other analytics tools, providing regular reports and actionable insights to stakeholders.
  • Stayed updated on industry trends and algorithm changes, continuously adapting strategies to maintain and improve search engine rankings.

Guest Relations Manager/ Airbnb Co-host

Kozy Accomodations
10.2021 - 09.2023
  • - Conduct regular software updates to ensure seamless operations and guest satisfaction.
  • - Manage guest inquiries, responding promptly and professionally to address questions and concerns.
  • - Utilize SEO techniques to optimize property listings, resulting in improved search rankings and increased bookings for clients.
  • - Collaborate with hosts to gather essential information and create compelling property descriptions.
  • - Monitor and analyze guest feedback to identify areas for improvement and implement necessary changes.
  • - Maintain a high level of customer service, ensuring guest satisfaction and positive reviews.
  • - Efficiently coordinate with cleaning and maintenance teams to ensure properties are in top condition for incoming guests.
  • - Handle reservation management, including booking confirmations, modifications, and cancellations.
  • - Keep abreast of industry trends and best practices to continually enhance service quality.

Team Leader- Supervisor

12.2020 - 08.2021
  • - Manages and oversees the activities of a team of CSR’s, ensuring that each individual perform with the standards set by the company and the client.
  • - Regularly performs tasks related to team management, as well as data reporting on the team’s performance (i.e. coaching and mentoring)
  • - Performs administrative duties for the team (i.e. payroll templates)
  • - Motivates agents to perform at their maximum capacity in order to fulfill professional growth targets.
  • Achievement: Ranked 3rd team leader for EMEA region for the month of August

Customer Service Representative(calls, email, chat/messages)

Airbnb
03.2019 - 11.2020
  • - Provide quality customer service by taking inbound/outbound calls, messages/chat and email for both Guests and Hosts.
  • - Deal with Pre trip, during, and post trip issues
  • - Act as a mediator to both Guests and Hosts to find a fair resolution.
  • - Support every user with their payment issues as well as cancellation and refund.
  • - Assisting users to file a claim and educate about the company’s policies.

Education

BS - Electronics Engineering

03.2019

Skills

  • Microsoft Word, Excel
  • PMS (Guesty, OwnerRez and Pricelabs)
  • Google Sheets, Drive,
  • Python

Timeline

Reservations Manager

Wander.com
03.2024 - 01.2025

SEO Specialist

09.2023 - 02.2024

Guest Relations Manager/ Airbnb Co-host

Kozy Accomodations
10.2021 - 09.2023

Team Leader- Supervisor

12.2020 - 08.2021

Customer Service Representative(calls, email, chat/messages)

Airbnb
03.2019 - 11.2020

BS - Electronics Engineering

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CHRYSLER JOHN CABARRUBIAS