Chriswen Bonghanoy
City of Naga
Summary
Recognized for generating comprehensive quality assurance documentation that supports team training and performance excellence, as well as for putting these abilities to use and contributing to your company's success in the area of business.
Overview
6
6
years of professional experience
Work History
Quality Analyst Level 2
EPerformax Contact Centers & BPO
03.2019 - Current
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
Education
Bachelor of Science - Information Technology
Microsystems International Institute of Technology
Inayagan, City Of Naga, Cebu10-2018
Skills
- Coaching and Training Skills
- Analytical Skills
- Problem Solving Skills
- Attention to Details
- Communication Skills
Character References
Ruan Grace Tao-on
Previous Quality Team Supervisor & a Performance Development Supervisor
09150931388
Rick Martin Ortiz
Performance Analyst L2
09392717325
Niña Rose Bere
Quality Team Supervisor
Timeline
Quality Analyst Level 2
EPerformax Contact Centers & BPO
03.2019 - Current
Bachelor of Science - Information Technology
Microsystems International Institute of Technology
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