Summary
Overview
Work History
Education
Skills
Character References
Timeline
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Chriswen Bonghanoy

Chriswen Bonghanoy

City of Naga

Summary

Recognized for generating comprehensive quality assurance documentation that supports team training and performance excellence, as well as for putting these abilities to use and contributing to your company's success in the area of business.

Overview

6
6
years of professional experience

Work History

Quality Analyst Level 2

EPerformax Contact Centers & BPO
03.2019 - Current
  • Analyzed quality and performance data to support operational decision-making.
  • Created and revised procedures, checklists and job aids to reduce errors.
  • Developed and maintained quality assurance procedure documentation.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.

Education

Bachelor of Science - Information Technology

Microsystems International Institute of Technology
Inayagan, City Of Naga, Cebu
10-2018

Skills

  • Coaching and Training Skills
  • Analytical Skills
  • Problem Solving Skills
  • Attention to Details
  • Communication Skills

Character References

Ruan Grace Tao-on

Previous Quality Team Supervisor & a Performance Development Supervisor

09150931388



Rick Martin Ortiz

Performance Analyst L2

09392717325


Niña Rose Bere

Quality Team Supervisor









Timeline

Quality Analyst Level 2

EPerformax Contact Centers & BPO
03.2019 - Current

Bachelor of Science - Information Technology

Microsystems International Institute of Technology

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Chriswen Bonghanoy