Christy Z. Alvarez

• Do both Inbound and Outbound calls
• Cold calling leads or potential clients that might need added Insurance coverage and or Financial Services.
• Cold calling Clients to verify their information and do a quick qualification to see if they are eligible for the programs.
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• Successfully navigated challenging economic conditions by adapting business strategies quickly in response to changing market dynamics.
• Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
• Established a successful startup by researching market opportunities, creating a business plan, and securing funding.
• Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
• Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
• Launched successful referral program, encouraging satisfied customers to spread word about business.
• Reduced operational expenses, reviewing and adjusting budgets to align with financial goals.
• Analyzed sales data to identify trends, adjusting marketing strategies to capture new market segments.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

• Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
• Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
• Responsible for processing bank information on the prospect

over the phone about products or services like credit card’s

information and finding out if their needs fit with the company’s offer.

• Informed customers of promotions and special offers such as credit protection to increase sales and revenue.

• Ensured compliance with all applicable regulations and company policies regarding packing, labeling, and documentation of shipments.
• Expedited urgent shipments through close coordination with carriers, ensuring on-time delivery without compromising quality standards.
• Developed strong relationships with carriers, fostering effective communication to facilitate smooth deliveries.
• Collaborated with sales and customer service departments to address and resolve any shipping-related issues or concerns.
• Maintained accurate records of shipment details, tracking information, and delivery confirmations for future reference.
• Enhanced customer satisfaction by accurately fulfilling orders in a timely manner.
• Optimized shipment scheduling by closely monitoring order volume trends and adjusting dispatch times accordingly.
• Completed basic mathematical calculations to check weights and dimensions of shipments.
• Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary.

• Medical Representative - Making appointments and

organizing meetings with medical staff and community

members. Identifying and developing new business leads.

Negotiating contracts. Demonstrating medical products to

healthcare professionals, including Doctors, Pharmacists and Nurses and

performing research.

• Clinician - Completing routine, Make certain Doctors are prescribing our Brand/products.
• Office Clerk - Data Entry, Bookkeeping, Administrative tasks.
• Provided exceptional customer service throughout the entire sales process, fostering loyalty among clients and repeat business opportunities.