Christy Magsayo
Undergraduate Business Management Information Technology
Cebu City,CEB
Summary
Delivery Planner with a proven track record in transportation delivery products planning and public utilities coordination. Adept at optimizing workflows and enhancing team productivity. Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
14
14
years of professional experience
3
3
Language
Work History
Customer Service Representative
Concentrix
Cebu, CEBU
12.2025 - 02.2026
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Delivery Monitoring
Cronus Transport
Cebu, CEBU
09.2025 - 11.2025
- Improved service delivery consistency by monitoring and adjusting workflows.
- Ensured timely delivery of products to customers by closely monitoring transportation routes and addressing logistical challenges.
- Increased on-time delivery rates by closely monitoring shipment tracking and addressing potential delays proactively.
Delivery Planner
Corbox Corporation
10.2011 - 05.2023
- Collaborated with cross-functional teams to align goals and ensure project success.
- Successfully managed multiple high-priority projects simultaneously while maintaining strict deadlines.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Developed strong relationships with stakeholders, ensuring clear communication and timely resolution of issues.
- Streamlined workflow processes for improved team productivity and project outcomes.
- Evaluated key performance indicators regularly, making data-driven adjustments to plans when necessary.
- Optimized inventory control, reducing waste and improving costefficiency.
- Prioritized schedules to meet project goals and overall customer satisfaction.
- Managed successful day-to-day operations of projects by maximizing productivity from available resources.
- Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
- Achieved on-time completion of projects with diligent scheduling and resource management.
- Prepared reports and presentations to communicate findings and recommendations to decision-makers.
- Developed and implemented efficient inventory management system to reduce waste and optimize supply chain operations.
Education
Business Management - Undergraduate - BSHM - Undergraduate
Informatics Consolacion
CebuSkills
Public Utilities Coordination
Field surveying
Scheduling
Meeting planning
Events logistics management
Customer service
Problem-solving
Active listening
Adaptability and flexibility
Data entry
Call center experience
Decision-making
Timeline
Customer Service Representative
Concentrix
12.2025 - 02.2026
Delivery Monitoring
Cronus Transport
09.2025 - 11.2025
Delivery Planner
Corbox Corporation
10.2011 - 05.2023
Business Management - Undergraduate - BSHM - Undergraduate
Informatics Consolacion