Summary
Overview
Work History
Education
Skills
Trainings
Timeline
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Christy Ilagan

Customer Support
San Jose, Province Of Batangas

Summary

Experienced in the Information Technology and services industry. Skilled in sales, software as a service (SaaS), Microsoft Office Suite of applications, technical writing using leadership methodology, and interacting effectively with clients through email and phone. Experienced in remote software troubleshooting and have enough knowledge to provide technical resolution to clients internationally. An administrative professional who graduated from Lyceum of the Philippines University. I have excellent written and verbal communication skills and good Customer Service, enabling me to interact effectively with other personnel from different organizations. Able to work under pressure while handling multiple tasks at the same time.

Overview

10
10
years of professional experience

Work History

English as a Second Language Tutor

Bibo Global Opportunity
01.2019 - Current
  • Integrated real-world examples into lessons to increase relevance and practical application of language skills learned during tutoring sessions.
  • Fostered a supportive learning environment by addressing individual challenges and providing personalized guidance for success.
  • Boosted student confidence in their language skills through consistent encouragement and positive reinforcement.
  • Adapted teaching style according to each student''s learning preferences, ensuring optimal comprehension of material presented.
  • Assessed student proficiency and designed lesson plans to target weak areas.
  • Improved students'' language proficiency by designing and implementing customized lesson plans tailored to individual needs.

English Tutor

Acadsoc Ltd
09.2018 - 01.2019
  • Improved students' written and verbal English skills through personalized learning programs.
  • Enhanced students'' reading and writing skills by implementing interactive and engaging lesson plans.
  • Developed personalized tutoring sessions based on student needs, leading to improved academic performance.
  • Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
  • Taught students study techniques and strategies for succeeding on grammar and composition tests.

Technical Support Specialist and Customer Service

Alorica
06.2015 - 08.2016
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Resolved technical support inquiries per day.
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.

Technical Support Specialist

IBM Consulting
06.2014 - 12.2014
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Resolved technical support inquiries per day.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.

Education

Bachelor of Science - Information Technology

Lyceum of The Philippines
Batangas, Province Of Batangas, Philippines
04.2001 -

Skills

English as a Second Language (ESL)

Trainings

Data Entry In-Depth Training (Training Course)

Pro VA Philippines (Organization Name)

October 19, 2024

Social Media Management

Kurso.ph

November 5, 2024

Timeline

English as a Second Language Tutor

Bibo Global Opportunity
01.2019 - Current

English Tutor

Acadsoc Ltd
09.2018 - 01.2019

Technical Support Specialist and Customer Service

Alorica
06.2015 - 08.2016

Technical Support Specialist

IBM Consulting
06.2014 - 12.2014

Bachelor of Science - Information Technology

Lyceum of The Philippines
04.2001 -

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Christy IlaganCustomer Support