Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Christy Abo

Taytay, Province Of Rizal,RIZ

Summary

With a proven track record at Telus International, I excel in enhancing customer satisfaction through active listening and critical thinking. Skilled in data entry, I effectively resolve complex issues, boosting loyalty by 20%. My ability to mentor and collaborate with teams drives operational efficiency and service excellence.

Overview

10
10
years of professional experience

Work History

Customer Service Representative - Retention

Telus International
04.2023 - 09.2025
  • Resolved customer inquiries efficiently, enhancing overall customer satisfaction and loyalty.
  • Trained and mentored new representatives on best practices and company protocols.
  • Managed escalated issues, ensuring timely resolutions and improved service delivery.
  • Collaborated with cross-functional teams to streamline processes and enhance operational efficiency.

Customer Service Representative Tier III

Hinduja Global Solutions, HGS
11.2016 - 03.2022
  • Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
  • Utilized CRM software to track customer interactions and ensure timely follow-up on concerns.
  • Collaborated with team members to enhance service delivery and improve overall customer satisfaction.
  • Adapted quickly to changing processes, demonstrating flexibility in high-pressure situations.

Customer Service Representative

IBEX Global
10.2015 - 10.2016
  • Assisted customers with inquiries and resolved issues effectively.
  • Provided product information and guided customers in selection processes.
  • Documented customer interactions accurately in support systems.
  • Adapted to diverse customer needs while maintaining service quality.

Education

Bachelor of Science - Education

Pamantasan Ng Lungsod Ng Pasig
Pasig, Metro Manila, Philippines

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Additional Information

Birthdate: June 12, 1983


Timeline

Customer Service Representative - Retention

Telus International
04.2023 - 09.2025

Customer Service Representative Tier III

Hinduja Global Solutions, HGS
11.2016 - 03.2022

Customer Service Representative

IBEX Global
10.2015 - 10.2016

Bachelor of Science - Education

Pamantasan Ng Lungsod Ng Pasig

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Christy Abo