Christy Abo
Taytay, Province Of Rizal,RIZ
Summary
With a proven track record at Telus International, I excel in enhancing customer satisfaction through active listening and critical thinking. Skilled in data entry, I effectively resolve complex issues, boosting loyalty by 20%. My ability to mentor and collaborate with teams drives operational efficiency and service excellence.
Overview
10
10
years of professional experience
Work History
Customer Service Representative - Retention
Telus International
04.2023 - 09.2025
- Resolved customer inquiries efficiently, enhancing overall customer satisfaction and loyalty.
- Trained and mentored new representatives on best practices and company protocols.
- Managed escalated issues, ensuring timely resolutions and improved service delivery.
- Collaborated with cross-functional teams to streamline processes and enhance operational efficiency.
Customer Service Representative Tier III
Hinduja Global Solutions, HGS
11.2016 - 03.2022
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Utilized CRM software to track customer interactions and ensure timely follow-up on concerns.
- Collaborated with team members to enhance service delivery and improve overall customer satisfaction.
- Adapted quickly to changing processes, demonstrating flexibility in high-pressure situations.
Customer Service Representative
IBEX Global
10.2015 - 10.2016
- Assisted customers with inquiries and resolved issues effectively.
- Provided product information and guided customers in selection processes.
- Documented customer interactions accurately in support systems.
- Adapted to diverse customer needs while maintaining service quality.
Education
Bachelor of Science - Education
Pamantasan Ng Lungsod Ng Pasig
Pasig, Metro Manila, PhilippinesSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Additional Information
Birthdate: June 12, 1983
Timeline
Customer Service Representative - Retention
Telus International
04.2023 - 09.2025
Customer Service Representative Tier III
Hinduja Global Solutions, HGS
11.2016 - 03.2022
Customer Service Representative
IBEX Global
10.2015 - 10.2016
Bachelor of Science - Education
Pamantasan Ng Lungsod Ng Pasig