Christopherson Nora
Operations Manager
Paranaque
Summary
Dedicated Manager with 15 years in the pre-production pre-media service, sales and customer relations. Areas of expertise include systems and workflow management.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
Process Manager - Operations
Personiv
11.2020 - Current
- Increased overall productivity by providing training and support for team members in best practices and techniques.
- Empowered team members to take ownership of their roles by providing clear expectations, guidance, and support in achieving personal performance objectives.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased efficiency across departments.
- Evaluated and implemented new technologies or process enhancements for continuous improvement opportunities, staying current with industry trends and advancements.
- Created comprehensive documentation outlining procedures for each process step-by-step along with troubleshooting guides, ensuring consistency and best practices shared across teams.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Manager, Operations
Velocity Made Good
6 2016 - 11.2020
- Managed work flow to exceed quality service goals
- Maintained up-to-date knowledge of product and service changes
- Develop and Maintain highly empathetic client relationship
- Effective liaison between client and internal departments
- Followed-through on all critical inter-departmental escalations to increase customer retention rates
- Trained staff on operating procedures and company services
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Accomplished multiple tasks within established timeframes.
Team Leader
Velocity Made Good
10.2012 - 06.2016
- Troubleshot day to day production problems
- Generated new ideas with limited direction and varied client needs
- Researched current and emerging art and graphic design technologies
- Collaborated with sales to ensure consistency of client expectations
- Worked directly with clients to determine strategy and solutions on day to day production workflow.
Senior Graphic Artist
Velocity Made Good
03.2010 - 10.2012
- Mentored new members of design staff during onboarding
- Carefully check images prior to delivery.
Junior Graphic Operator
Velocity Made Good
09.2009 - 03.2010
- Maintained consistent high quality image output
- Monitored production schedules while adhering to different TAT.
Education
High School Diploma -
Don Bosco Technical Institute
Bachelor of Arts - MultiMedia Arts (undergrad)
De La Salle-College of Saint Benilde, School of Design and Arts
Skills
Exceptional interpersonal communication
Creative design layouts
Excellent time management skills
Proficient in photograph restoration
Effective workflow management
Proficient in Adobe CC
Customer-focused
Microsoft Outlook, Word and Excel
Excellent leader
Complex problem solving
Excellent communication skills
Certification
Lean six sigma yellow belt, 2015
Timeline
Process Manager - Operations
Personiv
11.2020 - Current
Team Leader
Velocity Made Good
10.2012 - 06.2016
Senior Graphic Artist
Velocity Made Good
03.2010 - 10.2012
Junior Graphic Operator
Velocity Made Good
09.2009 - 03.2010
Manager, Operations
Velocity Made Good
6 2016 - 11.2020
High School Diploma -
Don Bosco Technical Institute
Bachelor of Arts - MultiMedia Arts (undergrad)
De La Salle-College of Saint Benilde, School of Design and Arts