Christopherson Nora
Operations Manager
Paranaque
Summary
Dedicated Manager with 15 years in the pre-production pre-media service, sales and customer relations. Areas of expertise include systems and workflow management.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
Process Manager - Operations
Personiv
11.2020 - Current
- Increased overall productivity by providing training and support for team members in best practices and techniques.
- Empowered team members to take ownership of their roles by providing clear expectations, guidance, and support in achieving personal performance objectives.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased efficiency across departments.
- Evaluated and implemented new technologies or process enhancements for continuous improvement opportunities, staying current with industry trends and advancements.
- Created comprehensive documentation outlining procedures for each process step-by-step along with troubleshooting guides, ensuring consistency and best practices shared across teams.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Manager, Operations
Velocity Made Good
6 2016 - 11.2020
- Managed work flow to exceed quality service goals
- Maintained up-to-date knowledge of product and service changes
- Develop and Maintain highly empathetic client relationship
- Effective liaison between client and internal departments
- Followed-through on all critical inter-departmental escalations to increase customer retention rates
- Trained staff on operating procedures and company services
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Accomplished multiple tasks within established timeframes.
Team Leader
Velocity Made Good
10.2012 - 06.2016
- Troubleshot day to day production problems
- Generated new ideas with limited direction and varied client needs
- Researched current and emerging art and graphic design technologies
- Collaborated with sales to ensure consistency of client expectations
- Worked directly with clients to determine strategy and solutions on day to day production workflow.
Senior Graphic Artist
Velocity Made Good
03.2010 - 10.2012
- Mentored new members of design staff during onboarding
- Carefully check images prior to delivery.
Junior Graphic Operator
Velocity Made Good
09.2009 - 03.2010
- Maintained consistent high quality image output
- Monitored production schedules while adhering to different TAT.
Education
High School Diploma -
Don Bosco Technical Institute
Bachelor of Arts - MultiMedia Arts (undergrad)
De La Salle-College of Saint Benilde, School of Design and Arts
Skills
Exceptional interpersonal communication
Certification
Lean six sigma yellow belt, 2015
Timeline
Process Manager - Operations
Personiv
11.2020 - Current
Team Leader
Velocity Made Good
10.2012 - 06.2016
Senior Graphic Artist
Velocity Made Good
03.2010 - 10.2012
Junior Graphic Operator
Velocity Made Good
09.2009 - 03.2010
Manager, Operations
Velocity Made Good
6 2016 - 11.2020
High School Diploma -
Don Bosco Technical Institute
Bachelor of Arts - MultiMedia Arts (undergrad)
De La Salle-College of Saint Benilde, School of Design and Arts
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