Summary
Overview
Work History
Education
Skills
Software
Work Preference
Certification
Timeline
AdministrativeAssistant
Christopher King Cayabyab

Christopher King Cayabyab

Basista,Pangasinan

Summary

I'm an e-commerce specialist with over a decade of experience, covering roles in product research, customer service, purchasing, inventory management, managing A-Z claims, disputes, chargeback claims, Amazon activation, leadership, training, and building strong client connections. I've always aimed for excellence, driven by a passion for growth, transparency, and accountability.

My journey began over ten years ago as a product searcher for an Amazon e-commerce business. From there, I progressed to become a trainer and eventually a manager.

I have years of great experience with major e-commerce marketplaces like Amazon, Walmart, eBay, Shopify, Redbubble, and Etsy. Because of that, I am often referred to as the "Jack of All Trades" for being so curious about what else I could offer to help myself, my team, or the company.

If there's one program I am very confident about, it would be AppSheet - the best way to manage Google Spreadsheets. Mastering AppSheet means mastering spreadsheets. This is how I can manage almost all tasks seamlessly.

I have very good knowledge of most of the tools and programs used for Amazon and Walmart, including but not limited to:

1. Keepa

2. SellerAmp

3. Scan Unlimited

4. Tactical Arbitrage

5. Helium 10

6. Jungle Scout Web Scraper

7. OA Genius

8. Inventory Lab

9. SKU Grid

10. Informed.co

These tools have helped me generate record-breaking sales for my clients, generating thousands to hundreds of thousands of sales through Amazon Fulfillment Services (FBA), Walmart Fulfillment Services, Fulfillment by Merchant, Wholesale, and Dropshipping.

Overview

11
11
years of professional experience
2
2
Languages
1
1
Certificate

Work History

Founder, Chairman & Chief Executive Officer

Amdrac Services Corporation
Basista, Pangasinan
05.2019 - 05.2023
  • Offered board recommendations.
    I assessed the organization's performance, evaluated its operations and strategies, and offered recommendations to the board for enhancing performance and planning for the future.
  • Negotiated acquisitions.
    I primarily led negotiations for acquiring businesses, focusing on securing favorable terms to expand our market presence through strategic, financially viable acquisitions, contributing to our company's growth and diversification.
  • Analyzed metrics.
    I gathered and analyzed performance metrics to create informative reports that guided the company's business planning and decision-making with data-driven insights.
  • Identified challenges, resolved.
    I focused on identifying and resolving business development challenges and customer concerns by proactively monitoring market trends and customer feedback to ensure our business remained responsive to evolving needs.
  • Established roles and responsibilities, and enhance processes.
    I clarified and documented employee roles and responsibilities to streamline operations, enhance efficiency, and ensure a clear understanding of duties for the company's success.
  • Led the organization in setting goals and strategies:
    I provided leadership in setting the organization's long-term goals and strategies, collaborating with executive teams to define objectives and create a roadmap for growth and success.
  • Facilitated decision making by building consensus and developing solutions:
    I facilitated decision-making by building consensus, resolving conflicts, and guiding discussions toward well-informed decisions aligned with the organization's goals.
  • Recruited, developed, and retained excellent faculty to meet organizational goals:
    I attracted, developed, and retained top talent by recruiting candidates who matched our needs, providing ongoing support and development, contributing to the organization's success and competitiveness.

Virtual Assistant

Various Amazon Sellers
10.2014 - 04.2019
  • Ecommerce Trainer:
    I educate and train individuals or teams in ecommerce, conducting training sessions, staying updated with industry trends, and tailoring programs to meet specific business needs to ensure effective application of ecommerce principles.
  • Account Manager:
    I am a crucial link between our company and clients, responsible for maintaining relationships, addressing needs, developing account strategies, and ensuring satisfaction while identifying growth opportunities and managing client accounts effectively.
  • Product Research:
    My responsibility is to find and evaluate products, brands, and categories with sales and profit potential, which involves market analysis, consumer demand evaluation, product research, data analysis, and presenting recommendations.
  • Order Fulfillment:
    I manage product sourcing, ordering, quality checks, delivery logistics, and customer returns to ensure a smooth process.
  • Inventory Management:
    I manage product sourcing, ordering, quality checks, delivery logistics, and customer returns to ensure a smooth process.
  • Customer Service Representative:
    My responsibility is to address customer issues and ensure a positive shopping experience, which involves handling claims, appeals, resolving inquiries, and providing support through effective communication.
  • Data Analysis:
    I analyze historical data to make informed decisions, which involves understanding customer preferences, identifying trends for marketing strategies, evaluating marketing and sales effectiveness, generating reports, and using data analysis tools for insights.

Business Account Manager

Hongkong And Shanghai Banking Corporation
Taguig, Manila
08.2013 - 12.2013
  • Client Relationship Management:
    I focus on building and maintaining strong relationships with our business clients, including SMEs and corporate clients. It's essential that I understand their financial needs, goals, and objectives, which allows me to provide them with tailored financial solutions that align with their specific requirements.
  • Financial Analysis:
    I conduct comprehensive financial analysis to assess the financial health of our clients. This involves a thorough examination of financial statements, cash flow, profitability, and other financial metrics. My goal is to identify opportunities for growth and profitability while also evaluating any risks that need to be mitigated.
  • Product Knowledge:
    I have an in-depth understanding of HSBC's financial products and services, including business loans, trade finance, treasury services, foreign exchange, and more. This knowledge empowers me to recommend the most suitable solutions to our clients based on their unique needs.
  • Sales and Business Development:
    I proactively identify opportunities for cross-selling HSBC's products and services, and I work on developing and implementing sales strategies to achieve revenue targets. By leveraging my understanding of our clients' needs, I propose the right financial solutions and expand the scope of services we provide.
  • Credit Assessment:
    When clients require lending or other financial services, I assess their creditworthiness and collaborate with credit risk teams to ensure that appropriate risk mitigation strategies are in place. This is crucial for both protecting our bank's assets and meeting our clients' funding needs.
  • Client Advisory:
    I provide expert financial advice to our clients, helping them make informed decisions based on their financial situation, goals, and market conditions. I see this advisory role as a trusted partnership with our clients, supporting their business growth and financial stability.
  • Regulatory Compliance:
    I ensure that all client interactions and transactions comply with local and international regulatory standards and HSBC policies. Staying knowledgeable about regulatory requirements and ensuring compliance is fundamental for our bank's reputation and our clients' protection.
  • Market Research:
    I stay updated on market trends, economic conditions, and industry developments, and I use this knowledge to provide our clients with relevant insights and guidance on how market dynamics may impact their businesses. Being well-informed allows me to offer strategic advice to our clients.
  • Customer Service:
    I take pride in delivering exceptional customer service to maintain client satisfaction and trust. I address client inquiries, resolve issues, and provide timely solutions. Effective customer service is essential for fostering strong and lasting client relationships.
  • Documentation and Reporting:
    I maintain accurate records and prepare necessary reports to track and communicate progress in our client relationships and business development efforts. Proper documentation ensures that all client interactions are well-documented and can be referred to as needed. Reports provide valuable insights for both our bank and our clients regarding the status and progress of our relationship.

Proprietor

CVC King Tailoring
Basista, Pangasinan
07.2021 - Current

As the proprietor of a tailoring business, my multifaceted role involves client consultations, meticulous measurements, fabric selection, pattern creation, cutting, sewing, quality control, and providing accurate cost estimates. I prioritize client satisfaction, offer exceptional customer service, and manage business operations efficiently. Staying current with fashion trends, enhancing tailoring skills, and adhering to legal requirements are integral to my responsibilities. I also focus on marketing, sustainability, and continuous improvement, while fostering supplier relationships and maintaining comprehensive client records. My overarching goal is to deliver high-quality, custom tailoring services and create a loyal and satisfied clientele through timely and skillful craftsmanship.

Education

Bachelor of Science - Accounting And Business Management

Virgen Milagrosa University Foundation
San Carlos City, Pangasinan, Philippines
10-2013

Skills

  • Recruitment and hiring
  • Business planning
  • Business administration
  • Business Development
  • Process improvements
  • Project Management
  • Operations management
  • Staff Management
  • Strategic planning
  • Controls Systems Enhancement
  • Budgetary Oversight
  • Financial Management

Software

App Sheet

Google Sheet

Asana

Microsoft Office

Video Editing

Photo Editing

Canva

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

Remote

Important To Me

Flexible work hoursCompany CultureWork-life balanceCareer advancementWork from home option

Certification

  • Google Ads - Measurement Certification, Google LLC - 2022-2023
  • Google Ads Search Certification, Google LLC - 2022-2023
  • Google Ads Video Certification, Google LLC - 2022-2023

Timeline

Proprietor

CVC King Tailoring
07.2021 - Current

Founder, Chairman & Chief Executive Officer

Amdrac Services Corporation
05.2019 - 05.2023

Virtual Assistant

Various Amazon Sellers
10.2014 - 04.2019

Business Account Manager

Hongkong And Shanghai Banking Corporation
08.2013 - 12.2013

Bachelor of Science - Accounting And Business Management

Virgen Milagrosa University Foundation
Christopher King Cayabyab