Hi, I’m
Christopher Julian Reyes
Operations Supervisor
Taguig
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.
Overview
4
years of professional experience
Work History
Telus International Inc.Taguig
Supervisor
04.2022 - 08.2023
Job overview
- Coached employees through day-to-day work and complex problems.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Created, prepared, and delivered reports to various departments.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
Telus InternationalTaguig city
Resolution Expert
04.2020 - 04.2021
Job overview
- Conducted presentations on research findings for clients or at research meetings.
- Devised and optimized human resources processes, practices and program initiatives.
- Performed needs and cultural evaluations to strengthen improvements at all organizational levels.
- Conducted in-depth research into recruitment and retention programs and implemented optimal solutions to drive organizational change.
- Offered expert testimony in employment lawsuits.
- Presented reports highlighted proposed changes regarding performance and efficiency enhancement.
Telus InternationalTaguig city
Data Analyst
10.2020 - 05.2021
Job overview
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Documented effective and replicable methods for extracting data and organizing data sources.
- Developed required policies and procedures that reflected actual goals, tasks and workflows, while meeting all regulatory compliance requirements.
- Participated in requirements meetings to understand business needs.
- Worked with business intelligence software and various reports to glean insights into trends and prospects.
- Used statistical methods to analyze data and generate useful business reports.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Created dashboards to monitor and track key performance indicators.
Telus InternationalTaguig city
Customer Service Representative Agent
07.2020 - 12.2021
Job overview
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Vertere Solutions Inc.Makati
Programmer Analyst
10.2019 - 03.2020
Job overview
- Delivered scalable system architecture to support high-availability Internet site with various internal applications.
- Directed software design and development to meet client needs for functionality and performance.
- Implemented innovative systems for data collection.
- Updated documentation with project deviations to capture changes.
- Wrote highly maintainable, solid code for software system.
- Tested and deployed scalable and highly available software products.
- Documented program development and revisions to maintain records.
Education
De La Salle University DasmariñasPhilippines
Bachelor of Science from Information Technology
05.2018 - 05.2018
University Overview
- President for BS Information Technology in 2015-2017.
- Dean's List 2nd semester in 2018.
- Member of Student Commission on Election as Officer in 2017-2018.
- Board Director for Lasallian computer society in 2017-2018.
Skills
Team Leadership & Development
Team leadership and coaching
Technical Support
Technical Analysis
Hardware development
Proficient in [C,CC#]
Code writing
Application database architecture
Debugging code
Software review
Managing testing
Software & Database Development
Programming in Java, COBOL
MS Office
Excellent Communication
Data formatting
Data validation
Data analysis
Timeline
Supervisor
Telus International Inc.
04.2022 - 08.2023
Data Analyst
Telus International
10.2020 - 05.2021
Customer Service Representative Agent
Telus International
07.2020 - 12.2021
Resolution Expert
Telus International
04.2020 - 04.2021
Programmer Analyst
Vertere Solutions Inc.
10.2019 - 03.2020
De La Salle University Dasmariñas
Bachelor of Science from Information Technology
05.2018 - 05.2018