Christopher Christian Rama
Lapu-Lapu City, Province of Cebu
Summary
Sales professional with deep understanding of telesales processes and techniques, prepared to contribute effectively in dynamic team environment. Proven ability to build and maintain customer relationships while driving revenue growth. Reliable, adaptable, and focuses on collaboration and achieving team goals. Proficient in customer engagement and closing sales.
Overview
7
7
years of professional experience
Work History
Retentions & Telesales Specialist
IONOS
2023.03 - 2024.01
- Built relationships with customers using strong persuasion and active listening skills.
Technical Support Associate
Tech Mahindra
2022.12 - 2023.02
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
Inbound Sales Specialist
Dreamscape/Newfold Digital
2021.11 - 2022.08
- Developed strong product knowledge to confidently assist customers in making informed purchasing decisions.
Auditor to Client Resolution Specialist
Office Partners 360
2019.02 - 2020.06
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
Business Process Specialization Associate
Accenture
2016.08 - 2018.05
- Developed and implemented strategies to increase customer satisfaction and engagement.
Education
Bachelor of Science - Electrical Engineering
St. Peter's College
Iligan, Province Of Lanao Del Norte, Philippines2015-10
Electrical Engineering Technology
Mindanao State University - IIT
Iligan, Province Of Lanao Del Norte, Philippines2012-04
Skills
- Objection handling
- Persuasive speaking
- Building rapport
- Customer service
- Reliable and punctual
- Professional communication
- Strategic Decision-making
- Technical skills
- Complaint resolution
- Goal oriented
- Closing sales
Timeline
Retentions & Telesales Specialist
IONOS
2023.03 - 2024.01
Technical Support Associate
Tech Mahindra
2022.12 - 2023.02
Inbound Sales Specialist
Dreamscape/Newfold Digital
2021.11 - 2022.08
Auditor to Client Resolution Specialist
Office Partners 360
2019.02 - 2020.06
Business Process Specialization Associate
Accenture
2016.08 - 2018.05
Bachelor of Science - Electrical Engineering
St. Peter's College
Electrical Engineering Technology
Mindanao State University - IIT