Summary
Overview
Work History
Education
Certification
References
Timeline
AdministrativeAssistant
Christopher Baloloy

Christopher Baloloy

Salesforce Data Management Specialist
Binangonan,RIZ

Summary

Salesforce Certified Data Management Specialist with over 10 years of expertise in Salesforce administration, support, and team leadership. Skilled in maintaining data integrity, optimizing CRM workflows, and driving process improvements that enhance efficiency and accuracy. Proven track record in managing global support operations, ensuring SLA compliance, and delivering exceptional client service. Recognized for strong research skills, attention to detail, and technical troubleshooting abilities. A lifelong learner with multiple Salesforce certifications, passionate about leveraging technology to solve problems and empower teams to achieve business goals.

Overview

21
21
years of professional experience
3
3
Certifications
4
4
Languages

Work History

Salesforce Data Management Specialist

LegalSight
07.2023 - Current
  • Maintain precise, up-to-date records in Salesforce CRM, ensuring all client details, leads, opportunities, and key account data are captured accurately and consistently.
  • Conduct routine data quality audits to safeguard data integrity-quickly identifying, troubleshooting, and correcting errors or inconsistencies.
  • Strengthen database reliability by proactively removing duplicates, updating outdated information, and performing ongoing data hygiene initiatives.
  • Partner with sales teams to analyze customer and pipeline data, uncovering trends and insights that support smarter decision-making and improved performance.
  • Continuously refine and enhance Salesforce workflows by recommending process improvements that increase efficiency, accuracy, and overall data effectiveness.

Support Team Lead / Salesforce Senior Administrator

Cognizant
07.2013 - 02.2023
  • Day to day management of Salesforce.com customers' cases with a focus support on Salesforce Accessibility. The task covers answering questions on Salesforce Accessibility effort for people with disabilities, in compliance with Section 508 and WCAG guidelines. Also assisted Admin and developers on how to perform high-level automated accessibility testings via an internal tool, Sa11y, and also via WAVE evaluation tool.
  • Currently on a position of Team Leader for the global Dispatch and SLA team.
  • Oversee the distribution of workload through managing dispatchers' performance.
  • Monitor multiple case queues for the site.
  • Work with Management to drive efficiency through tooling and business process automation.
  • Ensure SLA is met for the global support.
  • Point of contact of site for case dispatching.
  • Report KPI.
  • Monitor and report on escalated cases.
  • Contributing to Salesforce help documents/Knowledge to ensure that all resolutions are accurate.
  • Other tasks required by operations manager.

Tier 2 Technical Support

Convergys
07.2012 - 05.2013
  • Provides technical support for fiber optic Internet connection, VOIP, and IPTV for US residential clients.

Tier 3 Internet Engineer

TPG Telecom
11.2007 - 01.2012
  • Technical Support - provided frontline technical/computer support/troubleshooting to Australian internet users. Prepared cases for tier 2 escalation. Also handled supervisory/de-escalation calls.
  • Helpdesk Level 2 Support - provided tier 2 technical troubleshooting and de-escalation.
  • Internet Engineer - provided resolution for complex internet issues, involving computer networking and software configuration. Prepared technical reports and compensation recommendation. Arranged dispatching of onsite technician.

Financial Services Associate

IBM Daksh
12.2006 - 05.2007
  • Provided front line telephone assistance and support to Citibank clientele regarding their bank account and related services.

Inbound Sales Representative

Teleperformance Philippines
01.2006 - 06.2006
  • Provided Sales assistance for Dell customers. Assisted in configuring computer hardware and software according to customer's preferences. Meet up quotas for daily sales.

Warehouse Clerk/Data Encoder

Sara Lee
07.2005 - 12.2005
  • Provided inventory of the local branch's products. Assisted in point-of-sale operations. Generated daily reports of branch's sales, product inventory, product movement for presentation to the branch manager.

Education

Bachelor's Degree - Information Technology

The Lewis College of Sorsogon
Sorsogon
01.2005

Certification

Salesforce Certified Platform Administrator

References

  • Available upon request

Timeline

Salesforce Data Management Specialist

LegalSight
07.2023 - Current

Salesforce Certified Platform App Builder

12-2015

Salesforce Certified Platform Administrator II

04-2014

Salesforce Certified Platform Administrator

08-2013

Support Team Lead / Salesforce Senior Administrator

Cognizant
07.2013 - 02.2023

Tier 2 Technical Support

Convergys
07.2012 - 05.2013

Tier 3 Internet Engineer

TPG Telecom
11.2007 - 01.2012

Financial Services Associate

IBM Daksh
12.2006 - 05.2007

Inbound Sales Representative

Teleperformance Philippines
01.2006 - 06.2006

Warehouse Clerk/Data Encoder

Sara Lee
07.2005 - 12.2005

Bachelor's Degree - Information Technology

The Lewis College of Sorsogon
Christopher BaloloySalesforce Data Management Specialist