CHRISTOPHER SIRILAN
ZAMBOANGA CITY,ZAS
Summary
Versatile and results-driven professional with a proven track record across customer service, sales, legal assistance, healthcare administration, real estate support, and dispatch coordination. Skilled at managing high-volume client interactions, scheduling, and workflow optimization while maintaining accuracy, compliance, and professionalism.
Experienced in leveraging CRM systems, case management platforms, and industry-specific tools such as ServiceTitan, Dentrix, ChiroTouch, and Actionstep to streamline operations and improve efficiency. Adept at building strong relationships with clients, vendors, and teams through clear communication, empathy, and problem-solving.
Recognized for adaptability in fast-paced environments, persistence in achieving goals, and a customer-first mindset that consistently drives satisfaction, loyalty, and measurable results. Brings a unique blend of technical expertise and interpersonal skills, ensuring smooth coordination across diverse industries and delivering value in both individual and team settings.
Overview
19
19
years of professional experience
Work History
Legal Assistant VA
Jeffries Lemon Law PLLC
11.2024 - 11.2025
- Strengthened client and expert relationships through consistent, professional communication that built trust and long-term rapport.
- Ensured smooth workflow operations by delivering timely and accurate case management and administrative support.
- Enhanced accessibility and accuracy by organizing and maintaining records in the case management system.
- Boosted team collaboration and case tracking efficiency by consistently updating internal systems.
- Reduced delays and improved coordination by facilitating efficient information flow between teams and clients.
- Maintained operational standards by monitoring deadlines and driving timely task completion.
- Optimized workflows by assisting in the development and implementation of administrative procedures and best practices.
Health Care Receptionist and Coordinator
BCC, Tesla Media Group
11.2022 - 11.2024
- Handled high-volume calls and correspondence with professionalism, ensuring patients received timely information and support.
- Coordinated appointment and calenlendar scheduling to optimize office workflow and enhance efficiency.
- Coordinated patient check-ins, insurance verification, and billing inquiries to ensure smooth administrative flow
- Collaborated with various departments to facilitate smooth operational communication and enhance overall productivity.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Dispatch Coordinator
BCC, Tesla Media Group
10.2022 - 04.2023
- Strengthened customer and vendor relationships by delivering excellent service and fostering trust.
- Optimized delivery and pickup routes through collaboration with the transportation team, improving efficiency.
- Maintained detailed records of route times, service levels, and vehicle conditions to support accurate reporting.
- Streamlined dispatch operations by integrating digital communication tools, enabling rapid assignment of roadside assistance requests and faster response times.
- Responded promptly to roadside assistance requests, ensuring timely support and improved customer satisfaction.
- Conducted vehicle assessments to identify issues and recommend effective solutions.
- Prioritized tasks and coordinated with team members to minimize delays and accelerate roadside assistance response.
- Boosted customer loyalty by consistently going above and beyond to meet client needs.
- Managed multiple simultaneous roadside assistance requests efficiently, ensuring rapid response across assigned territories.
Real Estate Virtual Assistant
Start Virtual
10.2020 - 09.2022
- Increased client engagement by conducting outbound calls, qualifying leads, and securing property viewings.
- Strengthened relationships with buyers, sellers, and investors through clear, professional communication.
- Improved lead conversion rates by following up on inquiries and nurturing prospects through consistent communication.
- Maintained accurate records of client interactions, appointments, and property details to support smooth transactions.
- Supported sales growth by identifying qualified leads and ensuring agents focused on high-value opportunities.
- Streamlined workflow by leveraging CRM tools and digital platforms to track leads and appointments efficiently
Team Leader
Powercom Global Solutions
08.2018 - 03.2019
- Drove revenue growth by leading a high-performing outbound sales team, consistently exceeding monthly and quarterly targets.
- Boosted lead conversion rates by coaching team members on effective sales techniques, objection handling, and relationship-building.
- Enhanced customer acquisition by developing outreach strategies that increased qualified appointments and closed deals
- Improved team efficiency by implementing streamlined call scripts, CRM workflows, and performance tracking systems.
- Monitored KPIs and provided actionable feedback, resulting in measurable improvements in call quality and closing ratios.
- Strengthened client relationships through proactive follow-ups and personalized communication, increasing repeat business and referrals.
- Recognized for fostering a positive, motivated team culture that drove accountability and sustained high performance.
- Delivered regular reports and insights to senior management, supporting data-driven decision-making and strategic planning.
Operations Supervisor
Tandem Cedar Corporation - KCC Mall
08.2015 - 06.2017
- Demonstrated expertise in managing production operations, with a focus on cost optimization while maintaining high quality standards.
- Monitored and evaluated operations performance, identified and implemented corrective measures to ensure process efficiency.
- Developed and implemented safety protocols for production operations, reducing accidents by 30%.
- Proficiently managed warehouse operations, ensuring timely order processing and delivery.
- Facilitated effective communication between production team and other departments, to ensure smooth operations.
- Coordinated and supervised the daily activities of a team of 10+ production operators.
Customer Service Representative
VXi- Global Solutions
11.2012 - 04.2015
- Handled high-volume inbound and outbound calls with professionalism, meeting performance targets for response time and quality.
- Delivered exceptional customer support for international money transfer services, ensuring accuracy and compliance with financial regulations.
- Assisted customers with transaction inquiries, payment tracking, and resolution of transfer-related issues, improving satisfaction and trust.
- Escalated complex cases to appropriate teams while ensuring timely resolution and follow-up.
- Documented customer interactions and outcomes in internal systems to support accurate reporting and compliance audits.
- Strengthened customer loyalty by demonstrating empathy, patience, and problem-solving skills during sensitive financial transactions.
- Contributed to team performance by meeting KPIs for call handling, issue resolution, and customer satisfaction scores.
Customer Service Representative
Inspiro (Formerly ePLDT Ventus- Parlance)
10.2006 - 06.2012
- Drove sales growth by promoting Dish Network products and services, consistently meeting and exceeding monthly targets.
- Converted inquiries into subscriptions by delivering persuasive product presentations and addressing customer needs effectively.
- Enhanced customer satisfaction by providing clear guidance on packages, pricing, and promotional offers.
- Built strong customer relationships through professional communication, resulting in increased loyalty and repeat business.
- Handled high-volume inbound and outbound calls with efficiency, maintaining quality standards and response times.
- Resolved billing, technical, and service-related concerns promptly, reducing churn and improving retention rates.
- Educated customers on new features and upgrades, driving adoption of premium packages and add-on services.
- Collaborated with team members to share best practices, boosting overall sales performance and customer engagement.
- Maintained accurate records of customer interactions, sales transactions, and service requests in CRM systems.
- Recognized for consistently achieving top performance metrics in sales conversions and customer satisfaction scores.
Education
Bachelor of Science - Industrial and Management Engineering
Western Mindanao State University
Zamboanga City, Philippines03.2006
Skills
- Call handling (inbound/outbound), conflict resolution, ticketing systems
- Case management systems, document drafting, legal research, scheduling depositions, compliance tracking
- Medical scheduling, insurance verification, patient intake, HIPAA compliance, EMR/EHR management
- Front desk operations, appointment scheduling, multi-line phone systems, visitor management, recordkeeping
- Route optimization, work order management, technician scheduling, digital dispatch tools
Skills:
- Lead generation, appointment setting, MLS systems, property listing management
- Prospecting, cold calling, negotiation, closing techniques, pipeline management, sales reporting
- Inbox management /Email and chat support/ Record management, escalation handling, presentation skills, proposal writing, stakeholder communication
- Communication Excellence, Relationship Building, Adaptability, Problem-Solving, Organization & Time Management, Attention to Detail, Leadership & Team Collaboration, Customer-First Mindset, Persistence & Resilience, and Tech-Savvy
- Hubspot, Actionstep, Clio, Postgrid, Juno, Vtiger, Dentrix, Eaglesoft, Allscript, ChiroTouch, Ringcentral, Calltools, Batchlead, Zoom, Vicci, Google workspace, Google Meet, Slack
Tools and Dialers:
Languages
English
Spanish
Timeline
Legal Assistant VA
Jeffries Lemon Law PLLC
11.2024 - 11.2025
Health Care Receptionist and Coordinator
BCC, Tesla Media Group
11.2022 - 11.2024
Dispatch Coordinator
BCC, Tesla Media Group
10.2022 - 04.2023
Real Estate Virtual Assistant
Start Virtual
10.2020 - 09.2022
Team Leader
Powercom Global Solutions
08.2018 - 03.2019
Operations Supervisor
Tandem Cedar Corporation - KCC Mall
08.2015 - 06.2017
Customer Service Representative
VXi- Global Solutions
11.2012 - 04.2015
Customer Service Representative
Inspiro (Formerly ePLDT Ventus- Parlance)
10.2006 - 06.2012
Bachelor of Science - Industrial and Management Engineering
Western Mindanao State University