CHRISTOPHER S. BAYLON
Kaypian
Summary
Over 20 years of experience in luxury hotels, resorts, and wellness facilities, offering extensive expertise in hospitality and housekeeping management. Skilled in leading teams and training staff, with a strong focus on operational management encompassing both OpEx and CapEx. Proven track record in implementing deep cleaning programs that enhance guest satisfaction. Demonstrates the ability to streamline operations and coordinate effectively across departments to uphold the highest standards of service and cleanliness. Committed to delivering exceptional experiences that exceed guest expectations and drive organizational success.
Overview
26
26
years of professional experience
Work History
EVS Manager (Public Area)
Solaire Resort North
11.2023 - 07.2025
- Led the EVS section during the pre-opening phase, ensuring seamless preparation, operational readiness, and successful launch.
- Managed daily EVS operations for front and back of house, driving operational efficiency through staff training, process improvement, OpEx savings, and CapEx planning.
- Planned and supervised monthly deep-cleaning projects, including marble crystallization, carpet shampooing, chandeliers, and high-ceiling maintenance, ensuring quality and safety compliance.
- Developed and implemented training programs aligned with operational needs to enhance team performance, cleanliness standards, and guest satisfaction.
- Oversaw monthly and quarterly deep-cleaning schedules for public areas and guest rooms to maintain brand standards.
- Reviewed guest feedback to identify service gaps and executed action plans for continuous improvement.
- Promoted employee engagement through internal social activities that supported teamwork and daily operations.
- Partnered with HR in recruitment, onboarding, and staff development initiatives.
- Coordinated with other departments to support events, meetings, and functions requiring housekeeping involvement.
Executive Housekeeper
Pearl Garden Hotel
02.2023 - 09.2023
- Supervised 15 room attendants and managed housekeeping for 125 rooms and public areas, including inventory and supplies.
- Ensured daily operations ran smoothly and followed company policies.
- Coordinated repairs and maintenance with Engineering, and worked with Front Office and Sales & Marketing.
- Supported HR with staff issues, attended operations meetings, and conducted training. Also assisted in hiring, termination, and staff development planning.
Assistant Housekeeping Manager
Lime Resort Manila
06.2021 - 02.2023
- Oversaw housekeeping operations with 45 room attendants, 16 public area attendants, 9 team leaders, and 2 supervisors.
- Managed departmental OpEx and CapEx.
- Coordinated with Room Division, POMEC, Sales, Marketing, Front Office, F&B, HR, and Accounting departments.
Housekeeping Floor Supervisor
Nobu Hotel City of Dreams
08.2018 - 05.2019
- Ensured polite, timely, and efficient responses to guest complaints and maintenance of at least 40 to 50 rooms daily.
- Coached room attendants to guarantee competence, focus, and goal achievement.
- Lead staff toward greener and more sustainable practices by introducing new materials, water, and waste management techniques etc.
Operations Manager / Farm Manager
Nurture Wellness Village
10.2012 - 11.2017
- Oversaw daily operations, including housekeeping, landscaping, and farming, while improving guest services, staff performance, sales, property upkeep, and financial controls.
- Launched farming and sustainability projects using organic materials for hotel operations.
Housekeeping Supervisor
The Sulo Riviera Hotel
05.2011 - 05.2012
- Conducted the housekeeping basic training.
- Analyzed and solved guest complaints.
- Monitored guest laundry, mini-bar consumption, housekeeping inventory, guest requests, cleanliness of the entire hotel, the arrivals, and check-outs, and purchasing, directly reporting to the executive housekeeper.
- Coordinated with duty managers.
Housekeeping Supervisor
The Oracle Hotel and Residence (Boutique Hotel)
04.2010 - 05.2011
- Served as pre-opening team leader and conducted standard housekeeping training.
- Ensured hotel compliance with SOPs by monitoring arrivals/check-outs (IFCA), housekeeping supplies, mini-bar, outsourced laundry, and public area cleanliness.
- Supervised housekeeping staff, including room attendants and public area cleaners.
Airport Service Agent
Emirates Airline
07.2007 - 07.2008
- Performed system checks for passengers as a counter agent.
- Assisted in system boarding and pre-boarding gate departure of passengers.
Room Attendant
Burj Al Arab
06.2004 - 06.2007
- Accomplished day-to-day and maintenance reports submitted to the housekeeping coordinator.
- Performed room checks, which include ensuring complete amenities, cleanliness, and presentability of rooms; and monitored consumption of chargeable amenities.
Housekeeping Attendant
Singapore General Hospital
10.2001 - 10.2003
- Ensured the cleanliness of hallways, floors, trolleys, public toilets, patient trolleys, ceilings, walls, bed linens, doctors’ and nurses’ locker rooms, and hospital equipment
- Performed the theatre deep cleaning
- Accomplished records and maintenance reports for the supervisor.
Room Attendant
EDSA Shangri-la Hotel
01.2000 - 06.2001
- Prioritized back-to-back room arrivals.
- Maintained cleanliness of hallways, pantry, vacant and occupied rooms, and guest laundry.
- Prepared special set-up for VIPs.
Education
BS - Nursing
St. Louise Anne Colleges
01.1995
High School Diploma - undefined
Bagong Silang High School
01.1992
Skills
- Leadership and team supervision
- Staff training and development
- Quality assurance and compliance
- Budget management (OpEx & CapEx)
- Customer service excellence
- Communication and people skills
- Decision-making and problem-solving
- Operational efficiency and process improvement
- Cross-department collaboration
- Adaptability, resilience, and strong work ethic
References
Available upon request
TRAININGS
- Tourism Executive Development Program (TEDP) Enderun Colleges Campus Taguig City March 20-24, 2017
- One-day program on Leading the Self Executive Housekeepers Association of the Philippines Manila, Philippines Feb 20, 2016
- 2-day training good and effective Leader Department of Tourism CALABARZON Kimberly Hotel, Tagaytay City January 11, 2016
- 2-day training Personality development City Department of Tourism CALABARZON One Tagaytay Hotel, Tagaytay City November 18, 2015
- Philippine Quality Challenge Application Development Course DTI—Center for Industrial Competitiveness The Legend Villas, Mandaluyong City November 26-27, 2013
Timeline
EVS Manager (Public Area)
Solaire Resort North
11.2023 - 07.2025
Executive Housekeeper
Pearl Garden Hotel
02.2023 - 09.2023
Assistant Housekeeping Manager
Lime Resort Manila
06.2021 - 02.2023
Housekeeping Floor Supervisor
Nobu Hotel City of Dreams
08.2018 - 05.2019
Operations Manager / Farm Manager
Nurture Wellness Village
10.2012 - 11.2017
Housekeeping Supervisor
The Sulo Riviera Hotel
05.2011 - 05.2012
Housekeeping Supervisor
The Oracle Hotel and Residence (Boutique Hotel)
04.2010 - 05.2011
Airport Service Agent
Emirates Airline
07.2007 - 07.2008
Room Attendant
Burj Al Arab
06.2004 - 06.2007
Housekeeping Attendant
Singapore General Hospital
10.2001 - 10.2003
Room Attendant
EDSA Shangri-la Hotel
01.2000 - 06.2001
High School Diploma - undefined
Bagong Silang High School
BS - Nursing
St. Louise Anne Colleges