Christopher Pepito
General Trias
Summary
Detail-oriented Senior Network Manager with extensive experience in network design, deployment, operation, maintenance and security in both service provider and enterprise network environments. Possess excellent organizational, communication, analytical and troubleshooting skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior NOC Manager
Continuum Global Solutions
Manila
2020.01 - Current
- Manage day to day network operations: monitoring, incident response, service request, staffing
- Work with different teams to achieve both internal and client requirements
- Develop and maintain procedures necessary to manage the NOC effectively and ensure consistency and high performance across the team
- Analyze KPI/SLA on delivery center performance to improve processes and improve delivery KPI/SLA’s
- Provide detailed reports to management including metrics, staffing projections, root cause analysis
- People Management, coaching, performance management and development – driving the growth of the NOC staff so that necessary standards are met and maintained.
NOC Manager
Conduent
Manila
2018.08 - 2020.01
- Manage day to day network operations: monitoring, incident response, service request, staffing
- Develop and maintain procedures necessary to manage the NOC effectively and ensure consistency and high performance across the team
- Analyze KPI/SLA on delivery center performance to improve processes and improve delivery KPI/SLA’s
- Provide detailed reports to management including metrics, staffing projections, root cause analysis
- People Management, coaching, performance management and development – driving the growth of the NOC staff so that necessary standards are met and maintained.
Senior Network Engineer
PCCW Global
Manila
2013.12 - 2018.08
- Assist Project Managers, Pre-sales Engineers and Customers with service delivery matters
- Carry-out end-to-end provisioning solution of MPLS L2/L3 VPN/Internet network service for regional and global wholesale carriers and enterprises
- Create and maintain network documentation for client wan networks and managed services
- Provide Tier 2 support for escalated fault cases from sales and other support groups
- Pre-sales and post-sales support for managed circuits and services.
Senior Network Implementation Engineer
Accenture
Manila
2011.05 - 2013.01
- Assist network architects and project managers with service delivery matters
- Responsible for logical configuration of the client ‘s managed devices and services
- Provide support for new install, upgrade, move, addition and change to client’s managed services
- Ensure that client’s managed circuits and services are tested with no errors before submitting it to network operations group for management
- Update the client’s network design and documentation until project completion
- Coordinate and/or escalate to other implementation groups, 3rd party providers and equipment vendor to resolve issues.
Network/System Administrator
Unistar Credit & Finance Corp.
Manila
2010.05 - 2011.03
- Maintain Network (Internet, Email, LAN, WAN, Workstations) availability and security
- Administer Installation, Testing and Restoration of Network devices needed for operations
- Monitor, define and deactivate users to ensure data confidentiality and network security
- Configure resources and execute procedures and controls that support network performance improvement and connectivity of all corporate sites
- Provide Tier 2 support for escalated fault cases from other support groups
- Coordinate network wan issues to responsible service providers.
DSL Tech Support
Sykes Asia Inc.
Manila
2008.05 - 2010.02
- Provides level 1 support to Internet customers (OS, Email and Home Network)
- Escalate to high level support groups to resolve outages
- Schedule a Technician Dispatch to Customer’s premises as necessary
- Logging all customer reports to appropriate ticketing system.
Education
BS Computer Engineering -
National College of Science and Technology
Cavite01.2008
Skills
- Routing: EIGRP, OSPF, BGP
- Switching: VLAN, VTP, STP, RSTP, Port Aggregation
- Security: Access-list, NAT, GRE, IPSEC, DMVPN, SSL VPN
- Monitoring: SNMP, MRTG, WhatsUp, Solarwinds, Zabbix
- Devices: Cisco, Huawei, Juniper, Palo Alto
- Standards: ISO, SOC2, PCI-DSS, HIPAA, GDPR
Certification
- Cisco Certified Network Associate R&S - CSCO11752456
- Cisco Certified Network Associate Security - CSCO11752456
- Cisco Certified Network Professional R&S - CSCO11752456
Timeline
Senior NOC Manager
Continuum Global Solutions
2020.01 - Current
NOC Manager
Conduent
2018.08 - 2020.01
Senior Network Engineer
PCCW Global
2013.12 - 2018.08
Senior Network Implementation Engineer
Accenture
2011.05 - 2013.01
Network/System Administrator
Unistar Credit & Finance Corp.
2010.05 - 2011.03
DSL Tech Support
Sykes Asia Inc.
2008.05 - 2010.02
BS Computer Engineering -
National College of Science and Technology
- Cisco Certified Network Associate R&S - CSCO11752456
- Cisco Certified Network Associate Security - CSCO11752456
- Cisco Certified Network Professional R&S - CSCO11752456
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