Christopher Maranan
Alitagtag, Province Of Batangas
Summary
Accomplished Housekeeping Supervisor with a proven track record at Royal Caribbean Group, enhancing guest satisfaction through expert training in cleaning techniques and exceptional team leadership. Specializes in sanitation standards and guest relations, achieving a significant increase in positive feedback. Skilled in chemical handling and fostering a customer service-focused environment.
Overview
21
21
years of professional experience
Work History
Housekeeping Supervisor
Royal Caribbean Group
01.2022 - 02.2024
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Adhered to safety protocols by enforcing proper equipment usage.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Trained and mentored new staff on cleaning and safety protocols.
Assistant Cleaning Specialist
Royal Caribbean International
01.2016 - 01.2022
- Handled equipment, chemicals, and materials properly and with caution.
- Provided excellent customer service, addressing client concerns promptly and professionally.
- Adhered to safety protocols, resulting in zero complaints, hazards, or lost-time accidents.
- Preserved clean environments for long periods with implementation of effective preventative measures against dirt accumulation or pest infestations.
- Assisted management in developing new strategies for improved efficiency in overall operations.
- Enhanced client satisfaction with meticulous attention to detail in all cleaning tasks.
Head Cleaner
Royal Caribbean International
01.2012 - 01.2016
- Improved team productivity by conducting regular training sessions on new products and techniques.
- Streamlined the cleaning process with proper planning, organization, and delegation of tasks.
- Managed inventory effectively, ensuring adequate supplies for all projects without wastage or excess costs.
- Continuously researched industry trends and innovations to incorporate best practices within our service offerings.
Cleaner
Royal Caribbean International
11.2008 - 01.2012
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Room Attendant
Sofitel Philippine Plaza
07.2007 - 10.2008
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Room Attendant
The Peninsula Manila
10.2006 - 03.2007
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Ensured positive guest experiences with prompt response to special requests and additional services.
Public Area Attendant
Frazer Place Manila
04.2003 - 09.2003
- Increased efficiency by utilizing proper cleaning techniques, tools, and equipment for various surfaces and areas.
- Improved overall cleanliness by efficiently executing daily cleaning tasks in public areas.
- Reduced customer complaints by promptly addressing and resolving housekeeping issues in public areas.
- Maintained inventory levels of cleaning supplies, ensuring availability for daily use and minimizing waste.
Education
Associate in Hotel And Restaurant Management
Philippine Women University
Manila09.2026
High School Diploma -
Alitagtag High School
Alitagtag, Province Of Batangas, Philippines03.1997
Skills
- Housekeeping knowledge
- Task assignment
- Training and mentoring
- Cleaning techniques
- Sanitation Standards
- Chemical Handling
- Ordering cleaning supplies
- Cleaning and sanitation
- Guest Relations
- Customer service-focused
Timeline
Housekeeping Supervisor
Royal Caribbean Group
01.2022 - 02.2024
Assistant Cleaning Specialist
Royal Caribbean International
01.2016 - 01.2022
Head Cleaner
Royal Caribbean International
01.2012 - 01.2016
Cleaner
Royal Caribbean International
11.2008 - 01.2012
Room Attendant
Sofitel Philippine Plaza
07.2007 - 10.2008
Room Attendant
The Peninsula Manila
10.2006 - 03.2007
Public Area Attendant
Frazer Place Manila
04.2003 - 09.2003
Associate in Hotel And Restaurant Management
Philippine Women University
High School Diploma -
Alitagtag High School
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