CHRISTOPHER LITARGO
-
Lipa City, Province of Batangas
Summary
Proven Service Advisor with a track record of enhancing customer satisfaction through expert vehicle assessments and exceptional communication skills, spearheaded initiatives that significantly improved service delivery efficiency. Specializes in leveraging technical knowledge and computer skills to provide top-notch customer service, achieving high customer ratings consistently.
Overview
12
12
years of professional experience
Work History
Service Advisor
TOYOTA BATANGAS CITY INC.
06.2016 - Current
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
- Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
Service Advisor
HONDA CARS BATANGAS
10.2015 - 05.2016
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Service Advisor
Suzuki Auto Lipa
05.2012 - 09.2015
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
Education
BACHELOR OF INDUSTRIAL TECHNOLOGY - Automotive Technology
BATANGAS STATE UNIVERSITY
Malvar, Philippines 04.2001 -
BACHELOR OF INDUSTRIAL TECHNOLOGY - Mechanical Engineering Technology
BATANGAS STATE UNIVERSITY
Malvar, Philippines 04.2001 -
Skills
Customer Service
Timeline
Service Advisor
TOYOTA BATANGAS CITY INC.
06.2016 - Current
Service Advisor
HONDA CARS BATANGAS
10.2015 - 05.2016
Service Advisor
Suzuki Auto Lipa
05.2012 - 09.2015
BACHELOR OF INDUSTRIAL TECHNOLOGY - Automotive Technology
BATANGAS STATE UNIVERSITY
04.2001 -
BACHELOR OF INDUSTRIAL TECHNOLOGY - Mechanical Engineering Technology
BATANGAS STATE UNIVERSITY
04.2001 -
Similar Profiles
LITA ABDONLITA ABDON
Administrative Officer IV - SG 15 at Office of the City Mayor, Local Government Unit (LGU) Batangas CityAdministrative Officer IV - SG 15 at Office of the City Mayor, Local Government Unit (LGU) Batangas City
Vanessa Mae RoqueVanessa Mae Roque
Waste Water Engineer Batangas Water District-OJT at Batangas City Water Dristrict Prime WaterWaste Water Engineer Batangas Water District-OJT at Batangas City Water Dristrict Prime Water
Joan VillanuevaJoan Villanueva
Dean at University Of Batangas Lipa CityDean at University Of Batangas Lipa City