Summary
Overview
Work History
Education
Skills
TRAINING AND CERTIFICATES
Timeline
Generic

Christopher Leongson

Olongapo City

Summary

A result and customer-oriented person with 20 yrs. solid exposure High Performer and to work organization that would utilize, enhance and Share my knowledge and experience's in the industry of food serving and to make significant Contribution to the growth and development of the business.

Overview

28
28
years of professional experience

Work History

Restaurant Manager

FBT COM. Mamaghanouj Restaurant
03.2021 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.

Restaurant Senior Supervisor

Alfaisaliah.Co Alfa Co group/Piatto Restaurant
03.2011 - 06.2020
  • Managing restaurant staff's work schedules.
  • Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.
  • Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
  • Checking in on dining customers to enquire about food quality and service.
  • Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
  • Monitoring the restaurant’s cash flow and settling outstanding bills.
  • Reviewing customer surveys to develop and implement ways to improve customer service.
  • Resolving customer complaints in a professional manner.

Head Captain

Alfaisaliahco-alfa Co-steakhouse Restaurant
01.2001 - 01.2009
  • Always greet and welcome guests promptly in a warm and friendly manner.
  • Always thank and give fond farewell to guests conveying anticipation for their next visit.
  • Good knowledge of menu and presentation standards.
  • Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.
  • Able to answer any questions regarding menu and assist with menu selections.
  • Able to anticipate any unexpected guest need and reacts promptly and tactfully.
  • Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.
  • Serve food courses and beverages to guests.
  • Set tables according to type of event and service standards.
  • Record transaction / orders in Point of Sales systems at the time of order.
  • Communicate with the kitchen regarding any menu questions, the length of wait and product availability.
  • Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
  • Check with guests to ensure satisfaction with each food course and beverages.
  • Responsible for clearing, collecting and returning food and beverage items to proper area.
  • Maintain cleanliness of work areas, china, glass, etc. throughout the shift.
  • Reviews order dockets ensuring accurate and timely preparations for order requirements according.

Senior Waiter

Subic Bay Yacht Club
09.1997 - 03.2001
  • Supervising junior team members.
  • Support the Supervisor in the smooth running of the section.
  • Delivering excellent standards of service in a friendly and professional manner to our guests.
  • Assist with training and development of junior team members.
  • Proactively welcoming and greeting all guests and visitors to the Restaurant and the Hotel.
  • To assist in the set up if the restaurant before service, ensuring all required items are stocked and ready.
  • To seat guests offering them menus, drinks and providing explanations of the menu when required.
  • To deal efficiently and courteously with all guest queries.
  • Ensuring the restaurant environment is always maintained and cleaned to a high standard both during and after service.
  • Delivering consistent, exceptional service in line with the luxury standards.
  • Excellent knowledge of restaurant menus to be able to offer guidance and make recommendations.

Education

General Radio Communication Operator -

Central Luzon Institute of Technology
07.1996

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Complaint resolution
  • Food service background
  • Supervisory skills

TRAINING AND CERTIFICATES

  • Service Attitude Seminar

September 13,2000

Subic Bay Yacht Club


  • Basic Life Support

September 04-05,2000

Subic Bay Yacht Club


  • Telephone Courtesy Training

July 03,2000

Subic Bay Yacht Club


  • Institute of Sale Service Training Course

July 14,2000

Subic Bay Yacht Club


  • Advance Dinning Service Training Course

February 01-02,2000

Subic Bay Yacht Club


  • Developing Theme Production

October 27-28,2000

Subic Bay Yacht Club





Timeline

Restaurant Manager

FBT COM. Mamaghanouj Restaurant
03.2021 - Current

Restaurant Senior Supervisor

Alfaisaliah.Co Alfa Co group/Piatto Restaurant
03.2011 - 06.2020

Head Captain

Alfaisaliahco-alfa Co-steakhouse Restaurant
01.2001 - 01.2009

Senior Waiter

Subic Bay Yacht Club
09.1997 - 03.2001

General Radio Communication Operator -

Central Luzon Institute of Technology

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