Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Education
Work Availability
Timeline
Generic
Christopher Hill

Christopher Hill

Sales & Customer Service
Sta. Fe Spring, California,CA

Summary

Results-driven Sales Associate with over 13 years of experience in automotive parts sales, inventory management, and customer service. Skilled in managing end-to-end sales processes, coordinating logistics, and building strong client relationships. Proven ability to negotiate, resolve issues efficiently, and deliver consistent results in fast-paced environments.

Overview

17
17
years of professional experience
2022
2022
years of post-secondary education
5
5
Certificates

Work History

Sales Associate

M & S auto salvage
02.2019 - 11.2022
  • Posted parts on Ebay and responded to email inquiries regarding condition. When parts were sold I handled the payment process and shipped parts out. Dealt with insurance companies in search of parts and sometimes negotiated on parts with the approval of the owner. When parts were sold I was in charge of scheduling and creating a route for delivery taking into consideration time of day and traffic conditions.
  • Managed complaints with calm, clear communication and problem-solving.
  • Guided teams in product merchandising and inventory management.
  • Actively listened to customers to fully understand requests and address concerns.
  • Supervised work of contracted employees to deliver work on schedule.

Inventory Counter

Paramount auto dismantlers
06.2015 - 10.2017
  • It was my job to identify and tag incoming parts . I would then document condition and post them online for sale using Checkmate and Goldticket.
  • Used inventory management system to maintain accurate order records.
  • Received incoming stock from suppliers and verified details and dimensions against purchase orders before input into inventory systems.

Sales Assistant

Schimmick's Auto
02.2006 - 11.2014
  • Answered phone calls from private customers and insurance companies in search of parts. Once parts were sold printed out invoices.
  • Addressed and resolved complex customer complaints in calm, efficient and friendly manner.
  • Went extra mile to locate merchandise for customers by researching and calling associated retail branches.
  • Processed cash and card payments during busy shopping periods to minimise customer waiting times.
  • Cultivated excellent customer relationships by providing helpful, friendly and attentive service.

Education

Certificate of Higher Education - Certified Machinist

N.T.M.A
Santa Fe Springs, CA

High School Diploma

Skyward Christian High School
Los Angeles, CA

Skills

Sales & Customer Service

Inventory & Parts Management

Order Processing & Logistics

eBay & Online Sales Listings

Negotiation & Pricing

Customer Relationship Management

Problem Solving & Conflict Resolution

Communication & Teamwork

Accomplishments

    Sales Associate (M & S Auto Salvage)
  • Increased online sales by actively managing and optimizing eBay listings and customer engagement
  • Successfully handled end-to-end sales transactions (inquiry to delivery), improving customer satisfaction
  • Built strong relationships with insurance companies and repeat customers, contributing to consistent sales
  • Improved delivery efficiency by planning optimized routes, reducing delays and improving turnaround time
  • Negotiated pricing effectively, helping maximize profit margins on parts sales
  • Inventory Counter (Paramount Auto Dismantlers)
  • Maintained high inventory accuracy by properly tagging, documenting, and tracking incoming parts
  • Streamlined inventory processes using Checkmate and Goldticket systems
  • Reduced errors in stock records by verifying deliveries against purchase orders
  • Sales Assistant (Schimmick’s Auto)
  • Delivered excellent customer service, leading to repeat customers and positive client relationships
  • Resolved customer complaints efficiently, improving overall customer satisfaction
  • Supported daily operations by managing orders, invoices, and inventory organization
  • Consistently handled high-volume calls and inquiries from customers and insurance companies

Certification

Microsoft Office Specialist (MOS – Excel & Word) Microsoft Focus: productivity tools, reporting, documentation

Education

other,other

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Icrosoft 365 Fundamentals (MS-900) Microsoft Focus: cloud services, Microsoft ecosystem, business tools

07-2025

Sales Training Program Focus: consultative selling and solution-based sales

05-2024

Salesforce Sales Representative Certification Salesforce Focus: CRM systems, pipeline management, sales tracking

09-2023

Customer Service Excellence Training (CSE) Professional Training Provider Focus: customer handling, communication, complaint resolution

02-2021

Microsoft Office Specialist (MOS – Excel & Word) Microsoft Focus: productivity tools, reporting, documentation

03-2020

Sales Associate

M & S auto salvage
02.2019 - 11.2022

Inventory Counter

Paramount auto dismantlers
06.2015 - 10.2017

Sales Assistant

Schimmick's Auto
02.2006 - 11.2014

High School Diploma

Skyward Christian High School

Certificate of Higher Education - Certified Machinist

N.T.M.A
Christopher HillSales & Customer Service