Christopher Asuncion

Work History

Cloud10 Marketing

03.2017 - 01.2024

Created custom APIs for seamless integration with third-party services, expanding application functionality and compatibility.
Worked closely with clients to gather requirements and translate them into technical specifications for implementation.
Continuously updated skills through training courses, workshops, and self-study—staying current on industry trends and emerging technologies.
Designed, developed, and implemented software applications for website based on analyzed requirements and understanding of industry technical standards.
Mentored junior developers, fostering collaborative learning environment and supporting professional growth.
Reduced development time by creating reusable code libraries for future projects.
Tested programs and databases to identify issues and make necessary modifications.

51talk

Home Based

10.2015 - 02.2017

Boosted student confidence through tailored feedback and individualized support in areas of improvement.
Enhanced students'' language skills by focusing on reading, writing, speaking, and listening activities.
Gently corrected student pronunciation and grammar to improve conversation skills.
Developed strong rapport with students, fostering a positive and supportive virtual classroom environment conducive to learning.
Assisted students with goal-setting and provided guidance in developing personalized study plans for long-term success in English language proficiency.

Hibu

BGC Taguig

09.2014 - 09.2015

Identified areas for improvement on client websites through in-depth analytics review and recommendations.
Increased client revenues by optimizing e-commerce functionality, including product listings, shopping cart systems, and payment gateways.
Resolved technical issues promptly, minimizing downtime for clients'' online businesses.
Conducted comprehensive website audits to identify issues affecting performance or security vulnerabilities.
Designed mobile-first websites to ensure optimal viewing experiences on various devices and screen sizes.

Convergys

Mandaluyong

08.2013 - 08.2014

Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.

NCO-RMH

Marikina City

01.2012 - 07.2013

Handled customer inquiries and suggestions courteously and professionally.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.